It’s important to let your donors know their contributions matter and have been acknowledged by your charity. By using the CanadaHelps Thank You tool in your charity’s “Donations” section, you can see your donor’s message and send them a more personalized response.
1. Log into your CanadaHelps charity account and navigate to the “Donation Reports” tab (previously called “Donations”). You’ll automatically be taken to the “Donations” section (previously called “Web Reports”) by default.
2. Scroll down to see the list of donations you’ve received. Simply click on the envelope icon at the right-hand side of any donor you wish to thank (appears in blue if you haven’t thanked them yet), and a message box will pop up.
Note: donors who have already been sent a “thank you” message will be indicated by a grey envelope icon with a checkmark.
3. Just like sending an email, you will be able to include a subject line, your name, a BCC email address (if applicable), as well as a “reply-to” email address for directing your donor’s response. On the left-hand side, you’ll be able to see the message that accompanied the donation. This will help you personalize your own “thank you” message in the box on the right-hand side.
4. If your donor did not include a message with their donation, you can still send them a note and fill in the general information.
Use this simple tool to focus on stewarding your donors at a more personal level.