P2P Donor and Participant FAQ
Participating as a Team Captain
Can I create a team and invite others to fundraise as part of my team?
Whether you can create a team depends upon how the charity and/or Team Captain has set-up the campaign.
If there is a “Create Team” button on the main charity campaign page, you can create a team! After you click the create team button you will be prompted to sign up and then create your team fundraising page and your own team member fundraising page. It’s easy and will only take a few minutes. Once complete, you will either be ready to start inviting team members and sharing your page with your personal network or you will be notified that the charity must first approve your participation. If approved, you will be sent an email confirmation with a link where you can view and manage your page, invite team members, and start sharing it with friends and family.
If the charity has set-up the campaign to be by “Invitation only,” you will not be able to join the team unless you are invited by the charity through email. These campaigns are not open to the public.
If I create a new team, what is required of me as the Team Captain?
It’s easy to be a Team Captain! You will need to first sign up and create your team page, setting a team fundraising goal and telling your own fundraising story, through words and visuals. Then, create your own Team Member page, setting your personal fundraising goal and telling your own fundraising story. Then, you invite Members –they will then create their own Team Member page. Lastly, all Team Members –including you as the Team Captain—start fundraising using the built-in social sharing features to reach out to your personal networks.
As Team Captain, be sure to keep in touch with your Team throughout the campaign – offering fundraising ideas and support, reporting on fundraising progress, and keeping everyone motivated to reach your team goal!
What tools are provided to the Team Captain?
Once registered as a Team Captain, you can return to your account anytime to update your Team and your personal Team Member page, add and manage Team Members, and easily send emails to one, many, or all Team Members. You can also add donations to the charity campaign in support of your team that are received offline – this is a great way to ensure your full fundraising impact is seen!
Participating in a Charity Campaign as a Team Member or Individual Participant
Can I join an existing team as an individual participant?
Whether you can join an existing team depends upon how the charity and/or Team Captain has set-up the campaign.
If there is a “Join Team” button below the “Donate Now” button on a Team fundraising page, you can join the team! After you click the join team button you will be prompted to sign up and create your fundraising page. It’s easy and will only take a few minutes. Once complete, you will either be ready to start fundraising, sharing your page with your personal network, or you will be notified that the charity or Team Captain must first approve your participation. If approved, you will be sent an email confirmation with a link where you can view and manage your page and start sharing it with friends and family.
If the charity or Team Captain has set-up the campaign to be by “Invitation only,” you will not be able to join the Team unless you are invited by the Team Captain through email. These Teams are not open to the public.
If I join an existing team or as individual participant, what is required of me?
You will need to first sign up as an individual participant and create your own Team Member page, setting your personal fundraising goal, telling your own fundraising story through words and visuals. Then start fundraising using the built-in social sharing features to reach out to your personal networks.
What tools are provided to me as Team Member or Individual Participant?
Once registered as a Team Member or Individual Participant, you can return to your account anytime to update your individual fundraising page.
Making a Donation to the Charity Campaign, Including a Specific Team or Individual Participant Fundraising Page
How do I make a donation to the charity campaign, a team participating in the charity campaign, or an individual fundraising in the charity campaign?
If you have been asked to donate through a friend or family member’s social sharing, use the link they provided and follow the simple online donation process to donate to the campaign in support of their fundraising effort.
Please note: There are many pages associated with a social fundraising campaign; there is the main charity campaign page, a page for each team, and a page for each individual participant who may or may not be a member of a team.
If you are on a Team or individual participant page and want to support the charity campaign without donating to a specific team or individual, click the “Learn More” button on the top left hand side of the page. This will take you to the main charity campaign page. Click the donate button on this page to complete your donation to the charity campaign without attributing it to a specific team or participant.
If you are on the main charity page and want to support a specific team or individual participant, you can search for them using the Find a Person or Team button. Selecting the team or individual participant you want to support from the search results list will take you to their fundraising page. Click the Donate button on their page to complete your donation to the charity campaign in support of the desired team or individual participants fundraising effort.
What methods of payment do you accept?
You can pay for your one-time donation using your VISA, MasterCard or American Express credit card. You can also make your donation using PayPal or a CanadaHelps Charity Gift Card.
To make monthly donations to a campaign, you can pay with either credit card or PayPal.
Can I donate from outside of Canada?
Yes, you can donate from outside of Canada as long as you are using a supported payment method. All donations are in Canadian dollars. If your credit card was issued outside of Canada, your credit card statement will show the value of your donation converted to the local currency. We issue Canadian tax receipts only. As a result, you may want to check with your country’s income tax policies to see whether you can use a Canadian tax receipt when filing your taxes.
Can I donate from my business / corporation?
Yes, you can make a corporate donation to a charity campaign. You would simply select the “Corporate/Group” option under Donor Type within the donation process, when filling out the Donor and Tax Receipt Information section.
I’m donating to a friend’s page. Will they be notified that I’ve donated to their fundraiser?
Yes, fundraisers can login to their fundraising page at any time to see who has supported their fundraising effort. They also have the option to receive an email each time someone donates through their fundraising page; most participants choose to be notified by email.
Where do I find my tax receipt?
When you make a donation, we ask for your email address so we can send your charitable tax receipt to you.
If you donate to the charity campaign using the same email address associated with your CanadaHelps account, you can also find all of your tax receipts on our site.
To make monthly scheduled donations to a charity campaign, a CanadaHelps donor account is required. If you do not have a CanadaHelps account, we will automatically create one for you and send you a link to set your password right after your monthly donation is set-up. Receipts for monthly donations are not created each month. To access a receipt for monthly gifts, sign in to you CanadaHelps account and click the “Donations & Receipts” section to download your receipt. You will receive an email notification when your monthly donation is processed as well if encounter any issues processing your donation.
I’ve misplaced my tax receipt. How can I get a new one?
If you are unable to locate your tax receipt in your email, please contact us by email (email@example.com) or phone (1-877-755-1595) and we can help you.
How is information about my donation, and my personal information shared?
How your donation and personal information is shared is based on the preference you select. When donating to the charity campaign, you will have four options for how you would like your donation to display in the public facing supporters list:
1. Please display my name, message and donation amount
2. Please display my name and message only
3. Please display my name only
4. No, please hide my name and message
However, despite the preference you select it will only be shared on the Supporters Wall if the Team Captain has chosen to display this information.
This service is powered by CanadaHelps. I have a CanadaHelps account. Will this donation appear in my standard CanadaHelps account?
Yes! You will see this donation and be able to download your charitable receipt for this donation at any time in the Your Donations & Receipts tabs of your regular CanadaHelps account.
Are you a charity admin? Visit our FAQs page for charities.