{"id":1105,"date":"2014-04-25T15:12:52","date_gmt":"2014-04-25T19:12:52","guid":{"rendered":"https:\/\/www.canadahelps.org\/?page_id=1105"},"modified":"2026-08-06T11:59:04","modified_gmt":"2026-08-06T15:59:04","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.canadahelps.org\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<style>\n.ch20-full-width-page i {\n  font-family: \"Font Awesome 6 Free\";\n}\n.contact-us-header {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n}\n.contact-us-header-text {\n   width: 506px;\n   margin-left: 20px;\n}\n.faqs-buttons {\n    display: flex;\n    margin-top: 32px;\n}\n.faqs-buttons >a {\n    margin-right: 16px;\n}\n.quick-links-columns {\n  display: flex;\n  justify-content: space-around;\n  gap: 32px;\n}\n.quick-links-column {\n  max-width: 608px;\n  flex: 0 0 50%;\n}\n.quick-link-content {\n  padding: 64px;\n  border-radius: 0 0 12px 12px;\n}\n.quick-link-content .btn-secondary {\n  width: 100%;\n  margin-bottom: 16px;\n  text-align: center;\n}\n.quick-link-content .btn-secondary:last-child {\n  margin-bottom: 0;\n}\n.border-gradient {\n  background: linear-gradient(90deg, #BFEFFF 0%, #EBCFFF 100%);\n  height: 12px;\n}\n.quick-links-column .border-gradient {\n  border-radius: 12px 12px 0 0;  \n}\n.faq-accordion {\n  border-radius: 4px;\n  margin-bottom: 12px;\n}\n.faq-accordion ul {\n  list-style: disc;\n  padding-left: 32px;\n  margin-bottom: 16px;\n}\n.contact-us-social-media {\n  display: flex;\n}\n.contact-us-social-media i {\n  font-family: \"Font Awesome 6 Brands\";\n}\n.contact-us-social-media >a {\n  color: white;\n  border-radius: 50%;\n  width: 48px;\n  height: 48px;\n  text-align: center;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n  text-decoration: none;\n  margin-right: 12px;\n}\n.contact-us-social-media >a:hover {\n  background: #69668B;\n}\n.contact-us-social-media >a i {\n  font-size: 24px;\n  color: white;\n}\n.contact-us-footer-container.container {\n  padding: 64px 20px;\n  margin: 0 auto;\n}\n.faq-accordion summary {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  cursor: pointer;\n  padding: 24px;\n}\n.faq-accordion summary p {\n  margin-bottom: 0;\n}\n.faq-accordion-content {\n  padding: 0 24px 16px;\n}\n.faq-accordion-content.contact {\n  padding-bottom: 1px;\n}\n.faq-accordion-content.contact p {\n  margin-bottom: 0;\n}\n.faq-accordion-content.contact >div {\n  margin-bottom: 24px;\n}\n.article-tiles {\n  display: flex;\n  justify-content: space-evenly;\n  flex-wrap: wrap;\n  gap: 20px;\n}\n.article-tile {\n  max-width: 400px;\n  width: 31%;\n}\n.article-tile .fa-arrow-right {\n  margin-left: 8px;\n}\n.article-tile-img {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  margin-bottom: 36px;\n}\n.article-tile-img img {\n  position: relative;\n  z-index: 10;\n  padding: 0 20px;\n  width: 100%;\n}\n.gradient {\n  position: absolute;\n  width: 100%;\n  height: 152px;\n  bottom: -24px;\n  border-radius: 12px;\n}\n.chevron-up-down {\n  margin-left: 16px;\n}\ndetails .chevron-up-down:before {\n  content: \"\\f077\";\n}\ndetails[open] .chevron-up-down:before {\n  content: \"\\f078\";\n}\n@media screen and (max-width: 1200px) {\n  .contact-us-header-image, .contact-us-header-text {\n    width: 50%;\n  }\n  .quick-links-columns {\n    display: block;\n  }\n  .quick-links-column {\n    width: 100%;\n    max-width: 550px;\n    margin: 0 auto 16px;\n  }\n}\n@media screen and (max-width: 768px) {\n  .contact-us-header {\n    display: block;\n  }\n  .contact-us-header-image {\n    width: 100%;\n    margin-bottom: 16px;\n    display: flex;\n    justify-content: center;\n  }\n  .contact-us-header-text {\n    width: 100%;\n    margin-left: 0;\n  }\n  .contact-us-header-image img {\n    width: 272px;\n  }\n  .quick-link-content {\n    padding: 32px;\n  }\n  .article-tiles {\n    display: block;\n  }\n  .article-tile {\n    width: 100%;\n    max-width: 400px;\n    margin: 0 auto 20px;\n  }\n}\n<\/style>\n<p><script>\n    window.adaSettings = {\n        handle: \"canadahelps\",\n        cluster: \"maple\"\n    };\n<\/script><br \/>\n<script src=\"https:\/\/static.ada.support\/embed2.js\"><\/script><\/p>\n<div class=\"contact-us-header container\">\n<div class=\"contact-us-header-image\"><img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/ad89888eada1595bec19f286143699a9.jpg\" alt=\"Contact\" width=\"612\" \/><\/div>\n<div class=\"contact-us-header-text\">\n<h1 class=\"header-label\">Contact Us<\/h1>\n<h2 class=\"header-display\">Hi! How Can We <span class=\"ch-underline-gradient\">Help<\/span> You?<\/h2>\n<p>Get in touch, we\u2019d love to hear from you! Check out our <a href=\"https:\/\/help.canadahelps.org\/s\/?language=en_US\">FAQ pages<\/a> for answers to your most common questions. If you can\u2019t find what you\u2019re looking for, for the fastest response time, please email us with your inquiry: <a hreh=\"mailto:info@canadahelps.org\">info@canadahelps.org<\/a>.<\/p>\n<div class=\"faqs-buttons\">\n        <a href=\"https:\/\/donorhelp.canadahelps.org\/en\/\" class=\"btn-primary\" target=\"_blank\" rel=\"noopener\">Donor FAQs<\/a><br \/>\n        <a class=\"btn-primary\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/\" target=\"_blank\" rel=\"noopener\">Charity FAQs<\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<section class=\"quick-links container\">\n<h3 class=\"header-primary\">Quick Links<\/h3>\n<div class=\"quick-links-columns\">\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">For Donors<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/tax-receipts\/\" target=\"_blank\" rel=\"noopener\">Get Your Tax Receipt<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/sign-in\/forgot-password\/\" target=\"_blank\" rel=\"noopener\">Reset Your Password<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Monthly-Giving-Through-CanadaHelps\" target=\"_blank\" rel=\"noopener\">Manage Your Monthly Donations<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">For Charities<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Signing-Up-for-a-Charity-Account?language=en_US\" target=\"_blank\" rel=\"noopener\">To Register for EFT<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Update-Your-Charity-Banking-Details?language=en_US\" target=\"_blank\" rel=\"noopener\">To Update Banking<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/sign-in\/forgot-password\" target=\"_blank\" rel=\"noopener\">Charity Password Reset<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div id=\"contactUsFormApp\" class=\"ch-gray-section\"><\/div>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Helpful Featured Articles For Donors<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_006.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I get my charitable tax receipt?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-get-my-tax-receipt\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_003.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I access my monthly donations?<\/h4>\n<div class=\"article-tile-link\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-access-my-monthly-donations\/\"target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231222_contactus_014.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I make a donation in Memory of someone?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-make-a-donation-in-memory-or-in-honour-of-someone\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/div\n  <\/div>\n<\/section>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Helpful featured articles for Charities<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_001.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do tax receipts work for ticketed events?<\/h3>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/events-tickets-and-tax-receipts\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_008.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I set up and troubleshoot a charity campaign on CanadaHelps?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/campaign-pages\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_007.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I thank my donors through CanadaHelps?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/thanking-your-donors\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"contact-us-faq container-sm\">\n<h3 class=\"header-primary\">Can&#8217;t Find Your Answer? Contact Us<\/h3>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Options to Contact Support for Donors &#038; Charities<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content contact\">\n<div>\n<p><strong>Email<\/strong><\/p>\n<p>info@canadahelps.org<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Hours of Operation<\/strong><\/p>\n<p>Monday &#8211; Friday<\/p>\n<p>9:00 AM to 6:30 PM Eastern Time<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Mailing Address<\/strong><\/p>\n<p>30 Adelaide St. East 12th Floor<\/p>\n<p>Toronto, ON<\/p>\n<p>M5C 3G8<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Where to Direct Media Inquiries<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content\">\n<p>media@canadahelps.org <\/p>\n<p>Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada\u2019s charitable sector, strategic ways to give, GivingTuesday, and more.\n    <\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Handling of Complaints Policy<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n   <\/summary>\n<div class=\"faq-accordion-content\">\n<p>CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to feedback@canadahelps.org with the following information:<\/p>\n<ul>\n<li>Date of incident<\/li>\n<li>Your name<\/li>\n<li> Nature of the complaint and the circumstances<\/li>\n<li>Name of the person who is the subject of the complaint<\/li>\n<li>The product or the services which are subject of the complaint<\/li>\n<\/ul>\n<p>If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.<\/p>\n<\/p><\/div>\n<\/details>\n<\/section>\n<section class=\"contact-us-footer ch-purple-section\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"container contact-us-footer-container\">\n<h3 class=\"header-primary text-white\">Stay Connected with CanadaHelps!<\/h3>\n<div class=\"contact-us-social-media\">\n        <a href=\"https:\/\/www.instagram.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"instagram\"><i class=\"fa-brands fa-instagram\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.linkedin.com\/company\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"linkedin\"><i class=\"fa-brands fa-linkedin\" alt=\"LinkedIn\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.facebook.com\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"facebook\"><i class=\"fa-brands fa-facebook\" alt=\"Facebook\"><\/i><\/a><br \/>\n        <a href=\"http:\/\/twitter.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"twitter\"><i class=\"fa-brands fa-x-twitter\" alt=\"X.com\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.youtube.com\/user\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"youtube\"><i class=\"fa-brands fa-youtube\" alt=\"YouTube\"><\/i><\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n<style type='text\/css'>\n.embeddedServiceHelpButton .helpButton .uiButton {\nbackground-color: #0070AF;\n}\n.embeddedServiceHelpButton .helpButton .uiButton:focus {\noutline: 1px solid #0070AF;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Hi! How Can We Help You? Get in touch, we\u2019d love to hear from you! Check out our FAQ pages for answers to &#8230; <a href=\"https:\/\/www.canadahelps.org\/en\/contact-us\/\" id=\"canadahelp-blog-meta\">Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"open","ping_status":"open","template":"template-ch20-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"b2b_story_sector":[],"class_list":["post-1105","page","type-page","status-publish","hentry"],"acf":{"meta_description":"Have questions? We\u2019re happy to help. 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