{"id":1105,"date":"2014-04-25T15:12:52","date_gmt":"2014-04-25T19:12:52","guid":{"rendered":"https:\/\/www.canadahelps.org\/?page_id=1105"},"modified":"2025-11-14T14:26:54","modified_gmt":"2025-11-14T19:26:54","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.canadahelps.org\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<style>\n.ch20-full-width-page i {\n  font-family: \"Font Awesome 6 Free\";\n}\n.contact-us-header {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n}\n.contact-us-header-text {\n   width: 506px;\n   margin-left: 20px;\n}\n.faqs-buttons {\n    display: flex;\n    margin-top: 32px;\n}\n.faqs-buttons >a {\n    margin-right: 16px;\n}\n.quick-links-columns {\n  display: flex;\n  justify-content: space-around;\n  gap: 32px;\n}\n.quick-links-column {\n  max-width: 608px;\n  flex: 0 0 50%;\n}\n.quick-link-content {\n  padding: 64px;\n  border-radius: 0 0 12px 12px;\n}\n.quick-link-content .btn-secondary {\n  width: 100%;\n  margin-bottom: 16px;\n  text-align: center;\n}\n.quick-link-content .btn-secondary:last-child {\n  margin-bottom: 0;\n}\n.border-gradient {\n  background: linear-gradient(90deg, #BFEFFF 0%, #EBCFFF 100%);\n  height: 12px;\n}\n.quick-links-column .border-gradient {\n  border-radius: 12px 12px 0 0;  \n}\n.faq-accordion {\n  border-radius: 4px;\n  margin-bottom: 12px;\n}\n.faq-accordion ul {\n  list-style: disc;\n  padding-left: 32px;\n  margin-bottom: 16px;\n}\n.contact-us-social-media {\n  display: flex;\n}\n.contact-us-social-media i {\n  font-family: \"Font Awesome 6 Brands\";\n}\n.contact-us-social-media >a {\n  color: white;\n  border-radius: 50%;\n  width: 48px;\n  height: 48px;\n  text-align: center;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n  text-decoration: none;\n  margin-right: 12px;\n}\n.contact-us-social-media >a:hover {\n  background: #69668B;\n}\n.contact-us-social-media >a i {\n  font-size: 24px;\n  color: white;\n}\n.contact-us-footer-container.container {\n  padding: 64px 20px;\n  margin: 0 auto;\n}\n.faq-accordion summary {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  cursor: pointer;\n  padding: 24px;\n}\n.faq-accordion summary p {\n  margin-bottom: 0;\n}\n.faq-accordion-content {\n  padding: 0 24px 16px;\n}\n.faq-accordion-content.contact {\n  padding-bottom: 1px;\n}\n.faq-accordion-content.contact p {\n  margin-bottom: 0;\n}\n.faq-accordion-content.contact >div {\n  margin-bottom: 24px;\n}\n.article-tiles {\n  display: flex;\n  justify-content: space-evenly;\n  flex-wrap: wrap;\n  gap: 20px;\n}\n.article-tile {\n  max-width: 400px;\n  width: 31%;\n}\n.article-tile .fa-arrow-right {\n  margin-left: 8px;\n}\n.article-tile-img {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  margin-bottom: 36px;\n}\n.article-tile-img img {\n  position: relative;\n  z-index: 10;\n  padding: 0 20px;\n  width: 100%;\n}\n.gradient {\n  position: absolute;\n  width: 100%;\n  height: 152px;\n  bottom: -24px;\n  border-radius: 12px;\n}\n.chevron-up-down {\n  margin-left: 16px;\n}\ndetails .chevron-up-down:before {\n  content: \"\\f077\";\n}\ndetails[open] .chevron-up-down:before {\n  content: \"\\f078\";\n}\n@media screen and (max-width: 1200px) {\n  .contact-us-header-image, .contact-us-header-text {\n    width: 50%;\n  }\n  .quick-links-columns {\n    display: block;\n  }\n  .quick-links-column {\n    width: 100%;\n    max-width: 550px;\n    margin: 0 auto 16px;\n  }\n}\n@media screen and (max-width: 768px) {\n  .contact-us-header {\n    display: block;\n  }\n  .contact-us-header-image {\n    width: 100%;\n    margin-bottom: 16px;\n    display: flex;\n    justify-content: center;\n  }\n  .contact-us-header-text {\n    width: 100%;\n    margin-left: 0;\n  }\n  .contact-us-header-image img {\n    width: 272px;\n  }\n  .quick-link-content {\n    padding: 32px;\n  }\n  .article-tiles {\n    display: block;\n  }\n  .article-tile {\n    width: 100%;\n    max-width: 400px;\n    margin: 0 auto 20px;\n  }\n}\n<\/style>\n<p><script>\n    window.adaSettings = {\n        handle: \"canadahelps\",\n        cluster: \"maple\"\n    };\n<\/script><br \/>\n<script src=\"https:\/\/static.ada.support\/embed2.js\"><\/script><\/p>\n<div class=\"contact-us-header container\">\n<div class=\"contact-us-header-image\"><img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/ad89888eada1595bec19f286143699a9.jpg\" alt=\"Contact\" width=\"612\" \/><\/div>\n<div class=\"contact-us-header-text\">\n<h1 class=\"header-label\">Contact Us<\/h1>\n<h2 class=\"header-display\">Hi! How Can We <span class=\"ch-underline-gradient\">Help<\/span> You?<\/h2>\n<p>Get in touch, we\u2019d love to hear from you! Check out our FAQ pages for answers to your most common questions. If you can\u2019t find what you\u2019re looking for, for the fastest response time, please email us with your inquiry: <a hreh=\"mailto:info@canadahelps.org\">info@canadahelps.org<\/a>.<\/p>\n<div class=\"faqs-buttons\">\n        <a href=\"https:\/\/donorhelp.canadahelps.org\/en\/\" class=\"btn-primary\" target=\"_blank\" rel=\"noopener\">Donor FAQs<\/a><br \/>\n        <a class=\"btn-primary\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/\" target=\"_blank\" rel=\"noopener\">Charity FAQs<\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<section class=\"quick-links container\">\n<h3 class=\"header-primary\">Quick Links<\/h3>\n<div class=\"quick-links-columns\">\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">For Donors<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/tax-receipts\/\" target=\"_blank\" rel=\"noopener\">Get Your Tax Receipt<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/sign-in\/forgot-password\/\" target=\"_blank\" rel=\"noopener\">Reset Your Password<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Monthly-Giving-Through-CanadaHelps\" target=\"_blank\" rel=\"noopener\">Manage Your Monthly Donations<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">For Charities<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Signing-Up-for-a-Charity-Account?language=en_US\" target=\"_blank\" rel=\"noopener\">To Register for EFT<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/Update-Your-Charity-Banking-Details?language=en_US\" target=\"_blank\" rel=\"noopener\">To Update Banking<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/en\/sign-in\/forgot-password\" target=\"_blank\" rel=\"noopener\">Charity Password Reset<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div id=\"contactUsFormApp\" class=\"ch-gray-section\"><\/div>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Helpful Featured Articles For Donors<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_006.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I get my charitable tax receipt?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-get-my-tax-receipt\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_003.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I access my monthly donations?<\/h4>\n<div class=\"article-tile-link\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-access-my-monthly-donations\/\"target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231222_contactus_014.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I make a donation in Memory of someone?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/en\/articles\/how-do-i-make-a-donation-in-memory-or-in-honour-of-someone\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/div\n  <\/div>\n<\/section>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Helpful featured articles for Charites<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_001.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do tax receipts work for ticketed events?<\/h3>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/events-tickets-and-tax-receipts\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_008.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I set up and troubleshoot a charity campaign on CanadaHelps?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/campaign-pages\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_007.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">How do I thank my donors through CanadaHelps?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/en\/articles\/thanking-your-donors\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"contact-us-faq container-sm\">\n<h3 class=\"header-primary\">Can&#8217;t Find Your Answer? Contact Us<\/h3>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Options to Contact Support for Donors &#038; Charites<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content contact\">\n<div>\n<p><strong>Email<\/strong><\/p>\n<p>info@canadahelps.org<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Hours of Operation<\/strong><\/p>\n<p>Monday &#8211; Friday<\/p>\n<p>9:00 AM to 8:00 PM Eastern Time<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Phone<\/strong><\/p>\n<p>(416) 628-6948 (Toronto Area)<\/p>\n<p>(877) 755-1595 (toll-free in North America)<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Mailing Address<\/strong><\/p>\n<p>30 Adelaide St. East 12th Floor<\/p>\n<p>Toronto, ON<\/p>\n<p>M5C 3G8<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Where to Direct Media Inquiries<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content\">\n<p>media@canadahelps.org <\/p>\n<p>Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada\u2019s charitable sector, strategic ways to give, GivingTuesday, and more.\n    <\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Handling of Complaints Policy<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n   <\/summary>\n<div class=\"faq-accordion-content\">\n<p>CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to feedback@canadahelps.org with the following information:<\/p>\n<ul>\n<li>Date of incident<\/li>\n<li>Your name<\/li>\n<li> Nature of the complaint and the circumstances<\/li>\n<li>Name of the person who is the subject of the complaint<\/li>\n<li>The product or the services which are subject of the complaint<\/li>\n<\/ul>\n<p>If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.<\/p>\n<\/p><\/div>\n<\/details>\n<\/section>\n<section class=\"contact-us-footer ch-purple-section\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"container contact-us-footer-container\">\n<h3 class=\"header-primary text-white\">Stay Connected with CanadaHelps!<\/h3>\n<div class=\"contact-us-social-media\">\n        <a href=\"https:\/\/www.instagram.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"instagram\"><i class=\"fa-brands fa-instagram\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.linkedin.com\/company\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"linkedin\"><i class=\"fa-brands fa-linkedin\" alt=\"LinkedIn\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.facebook.com\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"facebook\"><i class=\"fa-brands fa-facebook\" alt=\"Facebook\"><\/i><\/a><br \/>\n        <a href=\"http:\/\/twitter.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"twitter\"><i class=\"fa-brands fa-x-twitter\" alt=\"X.com\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.youtube.com\/user\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"youtube\"><i class=\"fa-brands fa-youtube\" alt=\"YouTube\"><\/i><\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n<style type='text\/css'>\n.embeddedServiceHelpButton .helpButton .uiButton {\nbackground-color: #0070AF;\n}\n.embeddedServiceHelpButton .helpButton .uiButton:focus {\noutline: 1px solid #0070AF;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Hi! How Can We Help You? Get in touch, we\u2019d love to hear from you! Check out our FAQ pages for answers to &#8230; <a href=\"https:\/\/www.canadahelps.org\/en\/contact-us\/\" id=\"canadahelp-blog-meta\">Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"open","ping_status":"open","template":"template-ch20-full-width.php","meta":{"footnotes":""},"class_list":["post-1105","page","type-page","status-publish","hentry"],"acf":{"meta_description":"Have questions? We\u2019re happy to help. 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