{"id":23783,"date":"2019-02-07T14:17:53","date_gmt":"2019-02-07T19:17:53","guid":{"rendered":"https:\/\/www.canadahelps.org\/?page_id=23783"},"modified":"2026-06-24T12:45:50","modified_gmt":"2026-06-24T16:45:50","slug":"donation-delivery-and-refund-policy","status":"publish","type":"page","link":"https:\/\/www.canadahelps.org\/en\/donation-delivery-and-refund-policy\/","title":{"rendered":"Donation Delivery and Refund Policy"},"content":{"rendered":"<style>body p{font-family:Inter,arial,sans-serif;font-size:16px;line-height:24px;color:#1b1750} h1,h2,h3,h4,h5,h6{font-family:\"PT Serif\",serif;font-weight:700;color:#1b1750}.policy-container{width:60%;margin:100px auto 100px auto} .policy-subhead {text-align: center;} a:hover {color: #1B1750;} a:visited{color: #501874;} a{color:#0070af;} .policy-container h1 {font-size:40px; line-height:50px;} .policy-container h2 {font-size:32px; line-height:42px} .policy-container h3 {font-size:24px} .policy-container ul, ol {list-style-type:revert-layer} .policy-container ol > li {margin: 0px 0px 10px 30px; padding-left:20px} .policy-container ul > li {margin: 0px 0px 10px 30px; padding-left:20px}<\/style>\n<div class=\"policy-container\">\n<h1 style=\"text-align: center; margin-top:-50px\">Donation Delivery and Refund Policy<\/h1>\n<p style=\"text-align: center\">(Last updated: June 22, 2026)<\/p>\n<p>Donations made through <a href=\"https:\/\/www.canadahelps.org\">www.canadahelps.org<\/a>, or through one of CanadaHelps\u2019 tools for charities (excluding Ticketed Events), are legally made to CanadaHelps CanaDon, a charity registered with the Canada Revenue Agency (Registration Number: 896568417RR0001).<\/p>\n<p>CanadaHelps will use all reasonable and best efforts to honour all donors\u2019 wishes and instructions in disbursing their donation to the charity or charities of their choice. CanadaHelps acts on donations through an implied trust relationship, where donated funds are given to CanadaHelps to then be delivered to a final recipient charity or charities as identified by the donor.<\/p>\n<p>CanadaHelps therefore manages donations under the arrangement that a donation made through CanadaHelps is a gift made via trust, but with the constraints imposed by the CRA under the Income Tax Act. This means that:<\/p>\n<ol type=\"a\">\n<li>CanadaHelps makes best efforts to disburse the funds according to the donor\u2019s wishes and intentions;<a href=\"#disbursement\"> Read more<\/a>.<\/li>\n<li>Where gifts cannot be disbursed to the designated charity, as they have been delisted by the CRA or the charity refuses or is otherwise unable to accept the donation, CanadaHelps seeks further direction and advice from the donor as to the donor\u2019s intentions, and suggests alternate choices for disbursement;<\/li>\n<li>After 18 months from the donation date, if CanadaHelps has not been able to disburse the gift to the charity, CanadaHelps acts under the authority of the Income Tax Act to disburse the funds in a charitable manner. <a href=\"#undisbursable\">Read more<\/a>.<\/li>\n<\/ol>\n<p><a name=\"disbursement\"><\/a><\/p>\n<h2>DISBURSEMENT TO CHARITIES<\/h2>\n<p>CanadaHelps is a not-for-profit registered Canadian charity. To support our service offerings, fees are assessed on a per donation basis according to the type of donation and rates published on the Website at: <a href=\"https:\/\/www.canadahelps.org\/en\/for-charities\/pricing\/\">https:\/\/www.canadahelps.org\/en\/for-charities\/pricing\/<\/a>.<\/p>\n<p>Charities that have signed up for Electronic Funds Transfer (EFT) with CanadaHelps will receive donations weekly, directly into their bank accounts. EFT delivery of disbursements is a fast, secure, inexpensive, and environmentally friendly method for transferring funds. Over 99% of donations made to CanadaHelps are delivered via EFT.<\/p>\n<p>Upon receipt of a donation, charities that have not signed up for EFT will be contacted by CanadaHelps at the email address they have on file with the CRA to register their banking information via our secure, third-party partner Any charities that do not respond to our outreach, or who opt to not sign up for EFT payments, will receive an aggregate cheque for all outstanding donations, annually in April, sent to the charity\u2019s office address on file with the Canada Revenue Agency.<\/p>\n<p>Exceptions to this disbursement schedule may apply to donations made through a CanadaHelps Cause Funds, CanadaHelps third-party partnerships (such as employee giving programs facilitated by a CanadaHelps business partner), and donations of securities.<\/p>\n<h2>Cause Funds<\/h2>\n<p>Donations made to a CanadaHelps Cause Fund are normally disbursed quarterly to charities signed up for EFT, subject to a minimum amount of donations accumulating in the fund.  If disbursement minimums of at least $10 per charity recipient have not been met, the donations to the fund will roll over to the next quarter, to a maximum of two quarters.<\/p>\n<h2>Donations of Securities<\/h2>\n<p>CanadaHelps issues a tax receipt for gifts of securities to the donor on the date the securities are sold. The amount on the tax receipt is based on the fair market value of the securities on the date that the securities were received in CanadaHelps\u2019 brokerage account. The amount that is disbursed to the designated charity(ies) is based on the sell price on the date sold, which may vary from the value on the transfer date. Once the securities have been sold and funds have been received by CanadaHelps from our brokerage partner, the amount of the gift is disbursed to the designated charity(ies), less our fees, as part of our normal disbursement cycle as described above.<\/p>\n<h2>Third-Party Donations<\/h2>\n<p>CanadaHelps partners with businesses to facilitate increased giving in Canada. CanadaHelps considers these donations received at the time it receives both the funds for the donations as well as the details about the donation (including donor name and address and designated charities). Once this information is received, eligible tax receipts are issued and funds are disbursed to designated charities as part of our normal disbursement cycle as described above.<\/p>\n<h2>FUNDS<\/h2>\n<p>Charities may choose to offer Funds to which donors can recommend their gifts. If no Funds have been created, donations will be made to the charity\u2019s General Fund.<\/p>\n<p>On occasion, a charity will remove a Fund from their charity Profile on CanadaHelps or through their Customizable Donation Forms after a donation has been made but before the money has been disbursed to the charity; an example of when this might happen is in the case of a gift of Securities, which can take longer to process than gifts of cash, or for recurring donations where a charity\u2019s needs may change over time and after the original gift was scheduled. If the charity removes a Fund, CanadaHelps will redirect the donation to the charity\u2019s General or default Fund.<\/p>\n<p>Gifts made through CanadaHelps are unrestricted; If a charity cannot use the gift for the purposes identified in the Fund, or if the Fund is deleted by the charity after the donation has been created, the donation will be used at the discretion of the recipient charity where it is deemed to be needed most.<\/p>\n<h2>REFUNDS OF DONATIONS<\/h2>\n<p>CanadaHelps follows CRA guidelines for donation refunds and does not perform refunds of donations except under extenuating circumstances that are deemed appropriate at the discretion of the President &amp; CEO.<\/p>\n<p>These exceptions and circumstances may include, but are not limited to:<\/p>\n<ul>\n<li>De-registration of a charity recipient with CRA;<\/li>\n<li>Dispute over authorization of the transaction charge;<\/li>\n<li>Suspected fraud or misdirection;<\/li>\n<li>Technical errors;<\/li>\n<li>Donor data entry errors.<\/li>\n<\/ul>\n<p>If a refund is issued, CanadaHelps will cancel the original donation receipt issued to the donor.<\/p>\n<p>Refund requests must be submitted within 90 days of the original donation date, with the exception of securities donations (please see below). CanadaHelps will not process refunds outside this timeframe, except in extraordinary cases involving fraud, legal obligation, or other extenuating circumstances as determined at the sole discretion of the President &amp; CEO.<\/p>\n<h2>Securities<\/h2>\n<p>If a&nbsp;securities donation pledge&nbsp;has been made but the shares have not yet been transferred to the CanadaHelps broker, the donor may void the pledge by contacting CanadaHelps at <a href=\"mailto:info@canadahelps.org\">info@canadahelps.org<\/a>.<\/p>\n<p>Once a securities donation is received and sold by CanadaHelps broker, there are no refunds or options for share reversals. If, due to extraordinary circumstances such as fraud, an exception cash refund is required, the broker or donor (in the case of a self-directed account) is responsible to reach out to CanadaHelps to facilitate the refund, subject to the charity\u2019s approval and return of funds to CanadaHelps. Once approved and funds received, they will be forwarded to the broker\/donor, who can then buy back the shares if desired.<\/p>\n<h2>REDIRECTION OF DONATIONS<\/h2>\n<p>CanadaHelps may redirect a donation to a charity other than the one originally selected by the donor at the time the donation was made, in the following circumstances:<\/p>\n<ol type=\"a\">\n<li>At the donor\u2019s written request if the money has not yet been disbursed to the originally designated charity;<\/li>\n<li>If the originally designated charity refuses to accept the donation;<\/li>\n<li>If a charity recipient has its charitable status suspended or revoked by Canada Revenue Agency after the gift was made, but before the next scheduled disbursement; or<\/li>\n<li>If disbursed funds are undeliverable or returned to CanadaHelps by the donor\u2019s selected charity. The tax receipt issued to the donor is legally issued by CanadaHelps and is therefore not affected by the redirection of a donation.<\/li>\n<\/ol>\n<p>In the case of donor error, requests to redirect a donation to a different charity must be submitted within 90 days of the original donation date and will only be honoured if the funds can be retrieved from the original charity recipient. CanadaHelps will not consider redirection requests made more than 90 days after the donation, except in exceptional cases involving legal or regulatory requirements, or other extenuating circumstances, at the sole discretion of the President &amp; CEO.<\/p>\n<h2>Securities<\/h2>\n<p>Once donated securities have been sold, CanadaHelps will only consider a redirection request if it is submitted within 30 days of the securities transfer date and otherwise meets the requirements of this redirection policy.<\/p>\n<p><a name=\"undisbursable\"><\/a><\/p>\n<h2>UNDISBURSABLE FUNDS<\/h2>\n<p>In very rare cases, we are unable to disburse funds to the intended charity by EFT or cheque. This can occur when a charity changes its banking information and fails to notify CanadaHelps, or a charity changes their address and does not update Canada Revenue Agency. . When this happens, we make reasonable efforts to contact the charity to have the required information updated.<\/p>\n<p>If a charity becomes de-registered with CRA during the short period of time between the donation being made and the funds being disbursed, or a charity ceases is ceasing their operations for other reasons, we attempt to contact the donor to get further direction on an alternate charity they would like funds disbursed to.<\/p>\n<p>If we have not been able successfully deliver the gifts after 18 months from the date of donation, the funds will be deemed \u201cundisbursable\u201d and CanadaHelps will act under the authority of the Income Tax Act to disburse the funds in a charitable manner. Note that the tax receipt issued to the donor by CanadaHelps is not affected if funds have been deemed \u201cundisbursable.\u201d<\/p>\n<p>If you have any questions about the above, please contact info@canadahelps.org<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Donation Delivery and Refund Policy (Last updated: June 22, 2026) Donations made through www.canadahelps.org, or through one of CanadaHelps\u2019 tools for charities (excluding Ticketed Events), &#8230; <a href=\"https:\/\/www.canadahelps.org\/en\/donation-delivery-and-refund-policy\/\" id=\"canadahelp-blog-meta\">Read more<\/a><\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ch20-full-width-b2b.php","meta":{"_acf_changed":false,"footnotes":""},"b2b_story_sector":[],"class_list":["post-23783","page","type-page","status-publish","hentry"],"acf":{"meta_description":"","use_toc_layout":false,"additional_body_css_classes":"","hide_page_title":false,"insert_spotlight_boxes":false,"use_biography_grid":false,"row_settings":false,"blogs_posts_item":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Donation Delivery and Refund Policy | CanadaHelps - Donate to any charity in Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.canadahelps.org\/en\/donation-delivery-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Donation Delivery and Refund Policy | CanadaHelps - Donate to any charity in Canada\" \/>\n<meta property=\"og:description\" content=\"Donation Delivery and Refund Policy (Last updated: June 22, 2026) Donations made through www.canadahelps.org, or through one of CanadaHelps\u2019 tools for charities (excluding Ticketed Events), ... 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