{"id":54288,"date":"2025-02-18T14:25:04","date_gmt":"2025-02-18T19:25:04","guid":{"rendered":"https:\/\/www.canadahelps.org\/?p=54288"},"modified":"2025-06-11T12:51:44","modified_gmt":"2025-06-11T16:51:44","slug":"digital-first-steps-for-your-small-charity","status":"publish","type":"post","link":"https:\/\/www.canadahelps.org\/en\/charity-life\/digital-first-steps-for-your-small-charity\/","title":{"rendered":"Digital First Steps for Your Small Charity"},"content":{"rendered":"<p>It\u2019s 2025 and you\u2019re probably well aware of the increasing need for charities to move towards digital.\u00a0 In our latest research, in the\u00a0<a href=\"https:\/\/forcharities.canadahelps.org\/whitepapers\/are-canadas-charities-ready-for-digital-transformation\">Digital Skills Report 2023<\/a>, 60% of charities reported that they will find it harder to do what they do without improving their digital capabilities.<\/p>\n<p>Without a digital transition the charitable sector, and our communities that rely on them, are at risk. This threat is biggest for small charities who make up the majority of our charitable landscape. In our new blog series, we\u2019ll be publishing bitesize pieces from our upcoming eBook on Digital First Steps for Your Small Charity. In this first blog, we will discuss getting into the right mindset and developing digital goals that serve your mission and purpose.<\/p>\n<p>\u200d<\/p>\n<h2><strong>Getting Everyone On Board<\/strong><\/h2>\n<p>Digital transformation requires more than just new tools; it requires a shift in mindset. Many of us working in fundraising, program delivery etc. may not see it as our role to adopt digital. But, taking ownership of it collectively is where it becomes transformative. An I.T. consultant that is brought in can offer support but they cannot ensure long-term adoption and continued digital transformation the same way a cultural shift within the organization can.<\/p>\n<p>\u200d<\/p>\n<h3>Establish a Cross-Functional Team:<\/h3>\n<p>They don\u2019t have to know everything but establishing a team that can dedicate time and has the authority to drive implementation across the organization would be important for a project as big as digital transformation.<\/p>\n<h3>Get the buy-in of your Leadership:<\/h3>\n<p>To get time and budget, you\u2019ll need the buy-in of leadership. Explain\u00a0<em>why<\/em>\u00a0digital solutions are necessary and the consequences of inaction. Highlight both explicit costs (like cybersecurity risks) and implicit costs (missed opportunities and inefficiencies).<\/p>\n<h3>Involve Your Staff:<\/h3>\n<p>Top-down initiatives rarely succeed without employee buy-in. Educate staff on the need for change and involve them in finding the solutions. Getting feedback from all staff reveals overlooked areas and prevents siloing.<\/p>\n<p>\u200d<\/p>\n<p>As you may imagine, digital transformation is not a one-and-done type of project. Ensure you regularly ask for feedback to ensure the process is working for everyone.<\/p>\n<p>\u200d<\/p>\n<h2><strong>2. Define Your Goals and Scope<\/strong><\/h2>\n<p>In tandem with getting buy-in, you need to have a clear vision. In other words, what are people buying\u00a0<em>into<\/em>?<\/p>\n<p>\u200d<\/p>\n<h3>Assess Your Current State:<\/h3>\n<p>Identify your current challenges and associated tech stack. If you\u2019re in the early stages of digitization, you can take a step back and analyze your manual processes. Dividing your organization into functional areas can make this a more manageable task:<\/p>\n<ul role=\"list\">\n<li><strong>Operations\u00a0<\/strong>(core operational system, file management, finance, HR etc.)<\/li>\n<li><strong>Engagement<\/strong>\u00a0(email marketing, communications tools, social media, website)<\/li>\n<li><strong>Fundraising\u00a0<\/strong>(donation forms, donor management, tax receipting, grant and funding opportunities, major gifts)<\/li>\n<li><strong>Program delivery\u00a0<\/strong>(this can vary a lot from charity to charity but could include case management, impact reporting, learning management system)<\/li>\n<\/ul>\n<p>\u200d<\/p>\n<p>Gather feedback from those closest to each process. Use best practice guides to ensure you&#8217;re asking the right questions.<\/p>\n<p><em>Example questions for your core operation system:<\/em><\/p>\n<ul role=\"list\">\n<li>What day-to-day functions do you use it for?<\/li>\n<li>Is it well organized and easy to navigate?<\/li>\n<li>Is it secure with tiered access?<\/li>\n<li>Does it have sufficient storage?<\/li>\n<li>Does it support real-time collaboration and a history of edits?<\/li>\n<li>Does it integrate with other tools?<\/li>\n<li>Does it automate time-consuming tasks?<\/li>\n<\/ul>\n<p>\u200d<\/p>\n<h4>Prioritize Improvements:<\/h4>\n<p>Out of this exercise you will find many things that you and your team\u00a0<em>could\u00a0<\/em>work on. To make it less overwhelming, you can prioritize based on areas with the greatest impact, considering complexity, duration, and cost. You may also wish to tackle some &#8220;quick wins&#8221; alongside larger projects to demonstrate progress and encourage further investment.<\/p>\n<h4>Define Scope:<\/h4>\n<p>Don&#8217;t overwhelm your team. Change is difficult and you don\u2019t want to do it all in once. It\u2019s perfectly ok to define scope and let people know if that \u201cprogram delivery intake cannot be digitized in this quarter.\u201d Phasing in changes gradually can actually help to manage growing pains and help you identify any issues before rolling it out more widely.<\/p>\n<h4>Understand the Purpose:<\/h4>\n<p>For each digital goal, define the\u00a0<em>why<\/em>\u00a0and the\u00a0<em>what\/how<\/em>\u00a0of the digital solution. This can help provide clarity to your stakeholders about why you\u2019re pursuing one digital goal over another and keep the team aware of the big picture purpose for the implementation. This can be especially helpful when you\u2019re looking at technology requirements.<\/p>\n<p>\u200d<\/p>\n<div class=\"w-embed\">\n<table class=\"table\">\n<thead>\n<tr>\n<th>Digital Goal<\/th>\n<th>Purpose (Why)<\/th>\n<th>What\/How?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Move from a manual process for organization files and assets to a digital solution<\/td>\n<td>Improve efficiency of operations in order to make the most of human resources<\/td>\n<td>Reduce time spent on manual tasks (e.g. simple reporting, data entry, simple program administration)<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>Allows us to collaborate in real-time to improve problem solving<\/td>\n<td>A platform that allows sharing, commenting and editing from various users while maintaining a history of edits<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>Ensure sensitive information is securely stored to better manage cybersecurity risks<\/td>\n<td>Choose a digital system that offers data-encryption, malware protection and user gated access<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u200d<\/p>\n<h3>Make the goals SMART:<\/h3>\n<ul role=\"list\">\n<li><strong>Specific:\u00a0<\/strong>What needs to be accomplished and why?<\/li>\n<li><strong>Measurable:<\/strong>\u00a0How will progress be tracked (time saved, user adoption, etc.)?<\/li>\n<li><strong>Achievable:\u00a0<\/strong>Is it feasible with your resources and priorities?<\/li>\n<li><strong>Relevant:<\/strong>\u00a0Does it align with your needs assessment?<\/li>\n<li><strong>Time-Bound:<\/strong>\u00a0What&#8217;s the expected completion date?<\/li>\n<\/ul>\n<p>Example SMART Goal: &#8220;Implement a cloud-based office productivity platform across the organization this quarter, resulting in a 25% reduction in time spent on manual tasks.&#8221;<\/p>\n<p>\u2014<\/p>\n<p>Transitioning towards digital involves both a culture change and a tangible plan that provides clarity on what the purpose and benefits are; these go hand in hand. Establishing a digital plan is essential to getting started but it doesn\u2019t have to be an all-or-nothing endeavour. Defining small, achievable digital goals help your organization move towards a more digital-first mindset and build willingness in your organization to develop the digital skills needed.<\/p>\n<p>If you found this blog helpful, be sure to check out the\u00a0<a href=\"https:\/\/forcharities.canadahelps.org\/whitepapers\/digital-first-steps-for-charities\">eBook: Digital First Steps for Your Small Charity<\/a>\u00a0or check out the other blogs in this series:<\/p>\n<ol role=\"list\" start=\"1\">\n<li><a href=\"https:\/\/forcharities.canadahelps.org\/charity-life-blog\/digital-first-steps-for-your-small-charity\">Digital First Steps for Your Small Charity<\/a><\/li>\n<li><a href=\"https:\/\/forcharities.canadahelps.org\/charity-life-blog\/digital-first-steps-for-your-small-charity\">\u200d<\/a><a href=\"https:\/\/forcharities.canadahelps.org\/charity-life-blog\/key-digital-tools-for-your-small-charity\">Key Digital Tools for Your Small Charity<\/a><\/li>\n<li><a href=\"http:\/\/forcharities.canadahelps.org\/charity-life-blog\/%20how-to-build-your-charitys-digital-presence\">How to Build Your Charity&#8217;s Digital Presence<\/a><\/li>\n<li><a href=\"https:\/\/forcharities.canadahelps.org\/charity-life-blog\/diversify-fundraising-portfolio-digital-fundraising\">Digital Strategies to Diversify Your Fundraising Portfolio<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s 2025 and you\u2019re probably well aware of the increasing need for charities to move towards digital.\u00a0 In our latest research, in the\u00a0Digital Skills Report &#8230; <a href=\"https:\/\/www.canadahelps.org\/en\/charity-life\/digital-first-steps-for-your-small-charity\/\" id=\"canadahelp-blog-meta\">Read more<\/a><\/p>\n","protected":false},"author":61,"featured_media":54289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"class_list":["post-54288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-charity-life"],"acf":{"meta_description":"","author_bio":false,"date_to_display":true,"hide_page_title":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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