Managing Hostile Interaction Training
par Canadian Mental Health Association, Kamloops Branch
- jeudi, 06 septembre 2018 de 9:00 Matin à 4:00 Matin (HAP)
- 360 Nicola St, Kamloops, BC V2C 2P5 St Paul's Cathedral, Kamloops, BC V2C 2P5
Information sur les billets
Homelessness Services Association of BC (HSABC) in partnership with Canadian Mental Health Association Kamloops Branch invites you to a one day workshop for community partners called “Managing Hostile Interactions”. The course will run on Thursday September 6th, 2018 from 9am-4pm. This course is offered as part of CMHA Kamloops’ commitment to continuous learning to build capacity for mental health and to share and apply knowledge. Space is Limited to 20 participants
Presented by Mario Govorchin, Managing Hostile Interactions examines the nature of interactions and to produce effective opportunities that improve communication with hostile clients. This HSABC training explores the range of behavioral manifestation of hostility, identify factors that increase the potential for hostility occurring, responding constructively to hostility (individually and as a team), develop skills to manage one’s own reaction to hostility and develop skills to enhance physical, emotional and professional safety in potentially violent situations.
About the facilitator: Mario has over 25 years of experience facilitating, training and coaching in the field of Human Relations consulting. Much of his training work with organizations focuses on leadership, team development, change management, workplace harassment prevention, communication and conflict resolution. He is well-regarded in his work as an interventionist for organizations experiencing high internal conflict.
Mario has significant experience working with individuals and teams; helping them to see and understand collective and individual behaviors and processes in new ways. He is also very committed to Social Services agencies throughout BC as both a Trainer and Facilitator and has developed and delivered programs such as Managing the Hostile Individual, Dealing with Challenging Behaviors and Violence in the Workplace Prevention. Mario also maintains an active Senior Trainer role at the Justice Institute of BC.