{"id":1674,"date":"2014-04-25T15:12:52","date_gmt":"2014-04-25T19:12:52","guid":{"rendered":"https:\/\/www.canadahelps.org\/?page_id=1674"},"modified":"2025-12-31T10:15:56","modified_gmt":"2025-12-31T15:15:56","slug":"contactez-nous","status":"publish","type":"page","link":"https:\/\/www.canadahelps.org\/fr\/contactez-nous\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<style>\n.ch20-full-width-page i {\n  font-family: \"Font Awesome 6 Free\";\n}\n.contact-us-header {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n}\n.contact-us-header-text {\n   width: 506px;\n   margin-left: 20px;\n}\n.faqs-buttons {\n    display: flex;\n    margin-top: 32px;\n}\n.faqs-buttons >a {\n    margin-right: 16px;\n}\n.quick-links-columns {\n  display: flex;\n  justify-content: space-around;\n  gap: 32px;\n}\n.quick-links-column {\n  max-width: 608px;\n  flex: 0 0 50%;\n}\n.quick-link-content {\n  padding: 64px;\n  border-radius: 0 0 12px 12px;\n}\n.quick-link-content .btn-secondary {\n  width: 100%;\n  margin-bottom: 16px;\n  text-align: center;\n}\n.quick-link-content .btn-secondary:last-child {\n  margin-bottom: 0;\n}\n.border-gradient {\n  background: linear-gradient(90deg, #BFEFFF 0%, #EBCFFF 100%);\n  height: 12px;\n}\n.quick-links-column .border-gradient {\n  border-radius: 12px 12px 0 0;  \n}\n.faq-accordion {\n  border-radius: 4px;\n  margin-bottom: 12px;\n}\n.faq-accordion ul {\n  list-style: disc;\n  padding-left: 32px;\n  margin-bottom: 16px;\n}\n.contact-us-social-media {\n  display: flex;\n}\n.contact-us-social-media i {\n  font-family: \"Font Awesome 6 Brands\";\n}\n.contact-us-social-media >a {\n  color: white;\n  border-radius: 50%;\n  width: 48px;\n  height: 48px;\n  text-align: center;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n  text-decoration: none;\n  margin-right: 12px;\n}\n.contact-us-social-media >a:hover {\n  background: #69668B;\n}\n.contact-us-social-media >a i {\n  font-size: 24px;\n  color: white;\n}\n.contact-us-footer-container.container {\n  padding: 64px 20px;\n  margin: 0 auto;\n}\n.faq-accordion summary {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  cursor: pointer;\n  padding: 24px;\n}\n.faq-accordion summary p {\n  margin-bottom: 0;\n}\n.faq-accordion-content {\n  padding: 0 24px 16px;\n}\n.faq-accordion-content.contact {\n  padding-bottom: 1px;\n}\n.faq-accordion-content.contact p {\n  margin-bottom: 0;\n}\n.faq-accordion-content.contact >div {\n  margin-bottom: 24px;\n}\n.article-tiles {\n  display: flex;\n  justify-content: space-evenly;\n  flex-wrap: wrap;\n  gap: 20px;\n}\n.article-tile {\n  max-width: 400px;\n  width: 31%;\n}\n.article-tile .fa-arrow-right {\n  margin-left: 8px;\n}\n.article-tile-img {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  margin-bottom: 36px;\n}\n.article-tile-img img {\n  position: relative;\n  z-index: 10;\n  padding: 0 20px;\n  width: 100%;\n}\n.gradient {\n  position: absolute;\n  width: 100%;\n  height: 152px;\n  bottom: -24px;\n  border-radius: 12px;\n}\n.chevron-up-down {\n  margin-left: 16px;\n}\ndetails .chevron-up-down:before {\n  content: \"\\f077\";\n}\ndetails[open] .chevron-up-down:before {\n  content: \"\\f078\";\n}\n@media screen and (max-width: 1200px) {\n  .contact-us-header-image, .contact-us-header-text {\n    width: 50%;\n  }\n  .quick-links-columns {\n    display: block;\n  }\n  .quick-links-column {\n    width: 100%;\n    max-width: 550px;\n    margin: 0 auto 16px;\n  }\n}\n@media screen and (max-width: 768px) {\n  .contact-us-header {\n    display: block;\n  }\n  .contact-us-header-image {\n    width: 100%;\n    margin-bottom: 16px;\n    display: flex;\n    justify-content: center;\n  }\n  .contact-us-header-text {\n    width: 100%;\n    margin-left: 0;\n  }\n  .contact-us-header-image img {\n    width: 272px;\n  }\n  .quick-link-content {\n    padding: 32px;\n  }\n  .article-tiles {\n    display: block;\n  }\n  .article-tile {\n    width: 100%;\n    max-width: 400px;\n    margin: 0 auto 20px;\n  }\n}\n<\/style>\n<p><script>\n    window.adaSettings = {\n        language: \"fr\", handle: \"canadahelps\", cluster: \"maple\"\n    };\n<\/script><br \/>\n<script src=\"https:\/\/static.ada.support\/embed2.js\"><\/script><\/p>\n<div class=\"contact-us-header container\">\n<div class=\"contact-us-header-image\"><img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/ad89888eada1595bec19f286143699a9.jpg\" alt=\"Contact\" width=\"612\" \/><\/div>\n<div class=\"contact-us-header-text\">\n<h1 class=\"header-label\">Contactez-nous aujourd\u2019hui<\/h1>\n<h2 class=\"header-display\">Bonjour! Comment pouvons-nous vous <span class=\"ch-underline-gradient\">aider<\/span>?<\/h2>\n<p>Contactez-nous! Nous aimerions avoir de vos nouvelles! Consultez nos foires aux questions pour trouver les r\u00e9ponses \u00e0 vos questions les plus fr\u00e9quentes. Si vous ne trouvez pas ce que vous cherchez, pour obtenir un temps de r\u00e9ponse plus rapide, veuillez nous envoyer un courriel avec votre demande \u00e0 <a hreh=\"mailto:info@canadahelps.org\">info@canadon.org<\/a>.<\/p>\n<div class=\"faqs-buttons\">\n        <a href=\"https:\/\/donorhelp.canadahelps.org\/fr\/\" class=\"btn-primary\" target=\"_blank\" rel=\"noopener\">FAQ pour les donateurs<\/a><br \/>\n        <a class=\"btn-primary\" href=\"https:\/\/charityhelp.canadahelps.org\/fr\/\" target=\"_blank\" rel=\"noopener\">FAQ pour les organismes<\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<section class=\"quick-links container\">\n<h3 class=\"header-primary\">Liens rapides<\/h3>\n<div class=\"quick-links-columns\">\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">Pour les donateurs<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/fr\/recus-impots\/\" target=\"_blank\" rel=\"noopener\">Obtenez votre re\u00e7u fiscal<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/fr\/sign-in\/forgot-password\/\" target=\"_blank\" rel=\"noopener\">R\u00e9initialisez votre mot de passe<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/fr\/pour-les-organismes-de-bienfaisance\/levee-de-fonds\/consultation-en-levee-de-fonds\/\" target=\"_blank\" rel=\"noopener\">G\u00e9rez vos dons mensuels<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"quick-links-column\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"quick-link-content ch-gray-section\">\n<h3 class=\"header-secondary\">Pour les organismes de bienfaisance<\/h3>\n<p>        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/S-inscrire-pour-un-compte?language=fr\" target=\"_blank\" rel=\"noopener\">Inscription au TEF<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/help.canadahelps.org\/s\/article\/mettez-a-jour-les-coordonnes-bancaires-de-votre-organisme-de-bienfaisance?language=fr\" target=\"_blank\" rel=\"noopener\">Modification des coordonn\u00e9es bancaires<\/a><br \/>\n        <a class=\"btn-secondary\" href=\"https:\/\/www.canadahelps.org\/fr\/sign-in\/forgot-password\/\" target=\"_blank\" rel=\"noopener\">R\u00e9initialisation du mot de passe<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div id=\"contactUsFormApp\" class=\"ch-gray-section\"><\/div>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Articles utiles pour les donateurs<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_006.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Comment recevoir mon re\u00e7u pour don de bienfaisance?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/fr\/articles\/comment-puis-je-obtenir-mon-recu-fiscal\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_003.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Comment avoir acc\u00e8s \u00e0 mes dons mensuels?<\/h4>\n<div class=\"article-tile-link\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/fr\/articles\/comment-puis-je-acceder-a-mes-dons-mensuels\/\"target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231222_contactus_014.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Comment faire un don en m\u00e9moire de quelqu\u2019un?<\/h4>\n<div class=\"article-tile-link\">\n        <a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/donorhelp.canadahelps.org\/fr\/articles\/comment-faire-un-don-en-memoire-ou-en-lhonneur-de-quelquun\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><i class=\"fa-solid fa-arrow-right\"><\/i>\n      <\/div>\n<\/div\n  <\/div>\n<\/section>\n<section class=\"featured-articles container\">\n<h3 class=\"header-primary\">Articles utiles pour les organismes de bienfaisance<\/h3>\n<div class=\"article-tiles\">\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_001.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-primary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Comment utiliser et apporter des changements \u00e0 votre compte d\u2019organisme de bienfaisance?<\/h3>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=https:\/\/charityhelp.canadahelps.org\/fr\/help-categories\/votre-compte-caritatif\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_008.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-secondary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Pour les \u00e9v\u00e9nements avec billets, comment fonctionnent les re\u00e7us fiscaux?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/fr\/articles\/billets-et-recus-fiscaux\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<div class=\"article-tile\">\n<div class=\"article-tile-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.canadahelps.org\/media\/20231219_contactus_007.jpg\" alt=\"\" width=\"352\"><\/p>\n<div class=\"gradient gradient-tertiary\"><\/div>\n<\/p><\/div>\n<h4 class=\"header-tertiary\">Comment param\u00e9trer et r\u00e9soudre les probl\u00e8mes de la campagne d\u2019un organisme de bienfaisance sur CanaDon?<\/h4>\n<div class=\"nr-link-item\"><a class=\"link-ch-purple text-ch-bold link-no-underline\" href=\"https:\/\/charityhelp.canadahelps.org\/fr\/articles\/profil-campagnes\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><i class=\"fa-solid fa-arrow-right\"><\/i><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"contact-us-faq container-sm\">\n<h3 class=\"header-primary\">Vous ne trouvez pas votre r\u00e9ponse? Contactez-nous!<\/h3>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Options pour les donateurs et les organismes de bienfaisance pour contacter le soutien<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content contact\">\n<div>\n<p><strong>Courriel<\/strong><\/p>\n<p>info@canadahelps.org<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Lundi \u2013 Vendredi<\/strong><\/p>\n<p>Monday &#8211; Friday<\/p>\n<p>9h00 \u00e0 20h00 HNE<\/p>\n<\/p><\/div>\n<div>\n<p><strong>T\u00e9l\u00e9phone<\/strong><\/p>\n<p>(416) 628-6948 (R\u00e9gion de Toronto)<\/p>\n<p>(877) 755-1595 (sans frais en Am\u00e9rique du Nord)<\/p>\n<\/p><\/div>\n<div>\n<p><strong>Adresse postale<\/strong><\/p>\n<p>30 Rue Adelaide Est 12\u00e8me \u00c9tage<\/p>\n<p>Toronto, ON<\/p>\n<p>M5C 3G8<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>O\u00f9 diriger les demandes des m\u00e9dias?<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n    <\/summary>\n<div class=\"faq-accordion-content\">\n<p>media@canadahelps.org <\/p>\n<p>Veuillez inclure votre demande, le nom de votre organisme ainsi que la date limite. Des porte-parole experts sont disponibles pour discuter des tendances concernant les dons en ligne, le secteur canadien de la bienfaisance, les mani\u00e8res strat\u00e9giques de donner, Mardi je donne et bien plus encore.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"faq-accordion ch-gray-section\">\n<summary>\n<p><strong>Politique en mati\u00e8re de traitement des plaintes<\/strong><\/p>\n<p>      <i class=\"fa-solid chevron-up-down\"><\/i><br \/>\n   <\/summary>\n<div class=\"faq-accordion-content\">\n<p>CanaDon s\u2019engage \u00e0 traiter les plaintes \u00e9manant de ses clients et de ses parties prenantes qui concernent ses services de mani\u00e8re rapide, efficace, responsable et coh\u00e9rente. CanaDon fera tous les efforts raisonnables pour garantir que toutes les plaintes soient trait\u00e9es \u00e9quitablement, professionnellement et avec respect. Si vous avez une plainte concernant votre exp\u00e9rience avec CanaDon, veuillez l\u2019envoyer par \u00e9crit \u00e0 feedback@canadahelps.org avec les informations suivantes :<\/p>\n<ul>\n<li>Date de l\u2019incident<\/li>\n<li>Votre nom<\/li>\n<li>Nature de la plainte et circonstances<\/li>\n<li>Nom de la personne faisant l\u2019objet de la plainte<\/li>\n<li>Le produit ou les services faisant l\u2019objet de la plainte<\/li>\n<\/ul>\n<p>Si votre plainte concerne un organisme de bienfaisance autre que CanaDon, veuillez contacter directement cet organisme.<\/p>\n<\/p><\/div>\n<\/details>\n<\/section>\n<section class=\"contact-us-footer ch-purple-section\">\n<div class=\"border-gradient\"><\/div>\n<div class=\"container contact-us-footer-container\">\n<h3 class=\"header-primary text-white\">Restez en contact avec Canadon!<\/h3>\n<div class=\"contact-us-social-media\">\n        <a href=\"https:\/\/www.instagram.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"instagram\"><i class=\"fa-brands fa-instagram\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.linkedin.com\/company\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"linkedin\"><i class=\"fa-brands fa-linkedin\" alt=\"LinkedIn\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.facebook.com\/canadahelps\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"facebook\"><i class=\"fa-brands fa-facebook\" alt=\"Facebook\"><\/i><\/a><br \/>\n        <a href=\"http:\/\/twitter.com\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"twitter\"><i class=\"fa-brands fa-x-twitter\" alt=\"X.com\"><\/i><\/a><br \/>\n        <a href=\"https:\/\/www.youtube.com\/user\/canadahelps\" target=\"_blank\" rel=\"noopener\" aria-label=\"youtube\"><i class=\"fa-brands fa-youtube\" alt=\"YouTube\"><\/i><\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n<style type='text\/css'>\n.embeddedServiceHelpButton .helpButton .uiButton {\nbackground-color: #005290;\nfont-family: \"Arial\", sans-serif;\n}\n.embeddedServiceHelpButton .helpButton .uiButton:focus {\noutline: 1px solid #005290;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Contactez-nous aujourd\u2019hui Bonjour! Comment pouvons-nous vous aider? Contactez-nous! Nous aimerions avoir de vos nouvelles! Consultez nos foires aux questions pour trouver les r\u00e9ponses \u00e0 vos &#8230; <a href=\"https:\/\/www.canadahelps.org\/fr\/contactez-nous\/\" id=\"canadahelp-blog-meta\">Voir plus<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"open","ping_status":"open","template":"template-ch20-full-width.php","meta":{"footnotes":""},"class_list":["post-1674","page","type-page","status-publish","hentry"],"acf":{"meta_description":"Nous sommes heureux de vous aider. Contactez-nous aujourd\u2019hui.","use_toc_layout":false,"insert_spotlight_boxes":false,"use_biography_grid":false,"header_banner_colour":"#748E09","hide_page_title":false,"additional_body_css_classes":"","footer_panels":false,"row_settings":false,"blogs_posts_item":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contactez-nous | CanaDon - Faites des dons \u00e0 un organisme de bienfaisance au Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.canadahelps.org\/fr\/contactez-nous\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contactez-nous | CanaDon - Faites des dons \u00e0 un organisme de bienfaisance au Canada\" \/>\n<meta property=\"og:description\" content=\"Contactez-nous aujourd\u2019hui Bonjour! 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