Community Connection is a community navigation organization with a mission to create and improve access to services for people.

We leverage our unique skills and innovative technology to engage in partnerships focused on addressing local and regional community needs.

Our Roots

Community Connection (formerly the Collingwood and District Information Centre) was established in 1969 as a telephone counselling centre, clothing depot and volunteer registry. 

Today

Today we are an Accredited leader in human services navigation. Our Certified Community Navigators connect people to services by offering information provision, needs assessment, advocacy, follow-up and crisis intervention through the national 24/7 helpline 211 and in-person walk-in assistance.

Our work has established deep and expansive relationships across many sectors where we work to:

- make immediate connections for people with urgent needs such as food or meals, financial assistance, shelter services and crisis intervention or diversion programs including homelessness and human trafficking;

- assist with connections to broader interventions such as tax credits, budget counselling, legal advice, walk-in clinics, caregiver supports, child development programs, education or learning opportunities, employment or training programs;

- decrease the burden on other systems from the public trying to access services and for other organizations trying to properly field and direct inquiries;

- collect and report community planning data relating to both the demand and supply of human services, gaps and overlaps and trending needs;

- provide opportunities to bring partners together to work together on potential solutions as we identify barriers and service gaps that result in unmet needs for people.