The Distress Centre of Niagara is a 24-hour free, confidential telephone crisis intervention support service available to anyone in need in the Niagara Region. We conduct community education and outreach through workshops, community events and partnerships, in order to enhance support services and public trust in our communities.
About Our Charity
Distress Centre of Niagara provides a free anonymous confidential 24-hour telephone line that uses trained volunteers to assist callers to solve their own problems, to provide information and referrals and intervene in life-threatening situations.
We believe that our policies and our day-to-day work must be true to our shared values and dedicated to promoting trust, safety and well-being.
Standards of Excellence
We recognize the need for continuous self-evaluation, innovation and on-going training (education) in order to maintain the highest standard of service.
Respect for All Persons
We treat everyone with dignity and are non-judgemental, using the opportunity provided in our roles to appropriately foster positive relationships.
We embrace and support the spirit of philanthropy and the value of voluntary action toward the enrichment of the community and individual lives.
We support individuals in taking ownership of personal choices and expanding their capacity to manage their lives in a healthy manner.
We will continue to deliver on our commitments.
We provide appropriate and timely service in an empathetic manner, servicing the best interest of the service user.
We ensure that services and programs are relevant and responsive to individual and community needs.
The caller’s needs are our first priority. Our decisions are based solely on those needs.
We maintain and grow linkages with complementary agencies and/or community members.
Confidentiality and Anonymity
We respect and incorporate these principles as components of our service delivery, unless the caller waives them, or unless life and/or personal safety are at risk.