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Get in touch, we’d love to hear from you!
Check out our FAQ pages for answers to your most common questions.

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Options to Contact Support for Donors & Charites

   
Email
info@canadahelps.org

Hours of Operation
Regular Hours
Monday – Friday
9:00 AM to 8:00 PM Eastern Time

Phone
(416) 628-6948 (Toronto Area)
(877) 755-1595 (toll-free in North America)

Mailing Address
186 Spadina Avenue
Units 1‑5
Toronto, ON
M5T 3B2

Where to Direct Media Inquiries

media@canadahelps.org

Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada’s charitable sector, strategic ways to give, GivingTuesday, and more.

Handling of Complaints Policy

CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to info@canadahelps.org or at our mailing address with the following information:

  • Date of incident
  • Your name
  • Nature of the complaint and the circumstances
  • Name of the person who is the subject of the complaint
  • The product or the services which are subject of the complaint

If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.