Contact Us

Hi! How can we help you?

Get in touch, we’d love to hear from you!
Check out our FAQ pages for answers to your most common questions.
If you can’t find what you’re looking for, for the fastest response time, please email us with your inquiry:

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Options to Contact Support for Donors & Charites


Hours of Operation
Regular Hours
Monday – Friday
9:00 AM to 8:00 PM Eastern Time

(416) 628-6948 (Toronto Area)
(877) 755-1595 (toll-free in North America)

Mailing Address
30 Adelaide St. East 12th Floor
Toronto, ON
M5C 3G8

Where to Direct Media Inquiries

Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada’s charitable sector, strategic ways to give, GivingTuesday, and more.

Handling of Complaints Policy

CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to or at our mailing address with the following information:

  • Date of incident
  • Your name
  • Nature of the complaint and the circumstances
  • Name of the person who is the subject of the complaint
  • The product or the services which are subject of the complaint

If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.