Have Questions? We’re happy to help.

Save yourself a call or email. Visit our Frequently Asked Questions – they’re always available, easy to search and will answer nearly any question you can think of.

Help for Charities    Help for Donors

 

Still have a question or want to submit a request?

If you are a charity, fundraiser or donor, please use the form below and it will help us make sure your question reaches the right person!
For partnership or corporate inquires, email us at partners@canadahelps.org.

Email Support:

 Hours of Operation

9:00 AM to 5:00 PM (Eastern)
Monday through Friday
Closed on Canadian statutory holidays.

 Email

info@canadahelps.org

 Phone

  • (416) 628-6948 (Toronto Area)
  • (877) 755-1595 (toll-free in North America)

 Fax

(888) 787-4264

 Mailing Address

355 Adelaide Street West, Ground Floor.
Toronto, ON
M5V 1S2

 Social Media

Handling of Complaints:

CanadaHelps is committed to handling complaints from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint, please send it in writing to info@canadahelps.org or at our mailing address with the following information:

  • Date of incident
  • Your name
  • Nature of the complaint and the circumstances
  • Name of the person who is the subject of the complaint
  • The product or the services which are subject of the complaint

Accessibility Feedback:

We are in compliance with the accessibility laws of Ontario. If you wish to send feedback to CanadaHelps on our services, or in regards to accessibility laws of Ontario, please contact us by phone, email, or lettermail.