Have Questions? We’re happy to help.

Save yourself a call or email. Visit our Frequently Asked Questions – they’re always available, easy to search and will answer nearly any question you can think of.

Help for Charities    Help for Donors

 

Still have a question or want to submit a request?

If you are a charity, fundraiser or donor, please use the form below and it will help us make sure your question reaches the right person!
For partnership or corporate inquires, email us at partners@canadahelps.org.

Email Support:

Hours of Operation

9:00 AM to 5:00 PM*
Monday through Friday

*All times are Eastern Standard Time
Closed on Canadian statutory holidays.

 Email

info@canadahelps.org

 Phone

  • (416) 628-6948 (Toronto Area)
  • (877) 755-1595 (toll-free in North America)

 Fax

(888) 787-4264

 Mailing Address

186 Spadina Avenue
Units 1‑5
Toronto, ON
M5T 3B2

 Social Media

Handling of Complaints:

CanadaHelps is committed to handling complaints from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint, please send it in writing to info@canadahelps.org or at our mailing address with the following information:

  • Date of incident
  • Your name
  • Nature of the complaint and the circumstances
  • Name of the person who is the subject of the complaint
  • The product or the services which are subject of the complaint