Business Number: 130586522RR0001

Our Mission

To maintain an accessible approach to crisis management, ensuring users are made aware of, and given the information, opportunity and, if necessary, proactive assistance in accessing potentially beneficial programs and services that may positively impact on quality of life.

To recognize, and act on the recognition that too frequently, psychiatric crises are caused, exacerbated or prolonged by non- medical factors such as poverty, substandard or non-existent housing, forced isolation and inactivity.

To remain vigilantly sensitized to the expressed needs and wishes of the user group so that the environment and support offered are individualized, responsive and respectful of the autonomy, dignity and ability of the client.

To foster and assist in the development of strong peer connections and self-reliance.

To establish an alternative service that maintains and facilitates user involvement at all levels of decision-making from day-to-day operations to the board and that fosters a sense of equal partnership among board, staff and users of the service.

To be sensitive and responsive to individuals with special needs and issues including women, the multi-cultural community, the physically challenged and persons with cross-disabilities within the consumer community.


For over 25 years, Gerstein Crisis Centre has been working with adults 16+ in the city of Toronto experiencing mental health crisis.  Gerstein Crisis Centre is a voluntary, non-medical service and we work with our clients to address their needs,find solutions and tools to pro-actively avoid future crisis.

We offer 24 hour telephone crisis intervention, mobile crisis visits and short term residential beds. We also provide integrated services for individuals with complex needs which can include mental health and justice, concurrent and serious substance use, homelessness and dual diagnosis.

Our experienced staff works with a wide range of community groups to educate on mental health awareness, suicide and crisis intervention.  Training initiatives offer practical work experience to individuals with lived experience and newcomers to Canada to assist in finding employment in the mental health field.

Our wellness and recovery services provide training and mentoring to those with lived experience using evidenced based models to support individual recovery and overall well-being.

All of our services are free of charge and confidential.

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