Information Orillia is the place where:

* people who don't know where to turn come for help

* people can access complex, system navigation

* frequently needed, current community information and "how to" is available

Information Orillia supports people through Wayfinding and Financial Literacy utilizing highly skilled staff and well trained, supervised and supported volunteers.

Information Orillia chairs the Orillia Community Access Network's Situation Table, helping clients access critical but basic needs of every day life.

Information Orillia partners with other local agencies and organizations to provide cohesive services to meet the needs of the community together.

Information Orillia has a year round Income Tax Clinic, providing basic income tax returns for individuals.  Over the last 3 years we have completed >1,000 tax returns and >$1.5 million in refunds and rebates coming back into the community.

Vision:

Our vision is to enhance community well-being by boldly advocating alongside our clients and connecting them with essential information and services so that no one gets left behind.

Mission:

Information Orillia connects all people to the resources and services they need, when they need them.

Values:

• Meaningful participation – is the ultimate outcome we work to achieve through all of our programs and services.

• Respect & dignity – is guaranteed to all of our clients, staff, and volunteers.

• Inclusion – to eliminate barriers so that all people can access what they need and participate in their communities.

• Partnership – to strengthen our work and impact through collaboration.

• Innovation & relevance – to stay at the forefront of community change and creatively work to engage people in their communities.

Principles:

• Financial sustainability – to minimize risk, improve financial stability and provide security for staff, clients and programs.

• Accountability, diligence and transparency – to our members and community at large.

• Adapting to needs – to maintain organizational relevance and continue to have an impact in what we do.

• Building capacity – of people and organizations to grow a stronger and more empowered community.

• Measurable impact – to prove our worth and demonstrate value in what we do in our community.

• Equity – to ensure that all clients, staff and volunteers are provided with the resources, environment and treatment that is equitable and fair.  

Information Orillia has an office within the Orillia Public Library.