VILLA ITALIA - SONS OF ITALY (HAMILTON) CHARITABLE CORPORATION

Registered Name: SONS OF ITALY (HAMILTON) CHARITABLE CORPORATION

Business Number: 131463564RR0001

Our Mission

Villa Italia Retirement Residence is a not-for-profit provider of quality continuum of residential care nurturing the uniqueness of seniors in a home environment with love, honour and respect.

Vision - Villa Italia, in partnership with our community, is dedicated to creating an exceptional and sustainable environment that:

- Provides compassionate resident-centred care that is responsive to changing needs.

- Embraces and provides a gracious home-like atmosphere that reflects the best of family traditions and heritage.

- Is the provider of choice for quality retirement living.

- Promotes and nurtures independent and active lifestyles.

- Ensures ongoing self-assessment and improvement to maintain its best practices.

Values

A. Diversity

B. Quality Care

C. Family Environment

D. Individuality

E. Dignity

YES Commitment

We believe individuals at a minimum deserve and expect competency. Their trust however requires we go beyond the minimum in acknowledging their individuality with regard to the services we provide. Our success can only be measured against their satisfaction with the quality of the relationships we establish and maintain. The true test of our ability will always be measured through our actions and relationships with others.

1. YES, we will provide everything you need and want in a retirement residence and YES, we will give you the friendly and attentive services you deserve.

2. YES, we will remove barriers by having a good working environment and a team that is committed to working together.

3. YES, We care, respect and honour who you are as an individual.

4. YES, we will look beyond the problems and focus instead on solutions and opportunities.

5. YES, we will approach every question with a positive outlook and a smile.

6. YES, we will be understanding and patient.

7. YES, we will incorporate the Villa Italia Retirement Residence YES Commitment into every action we take.

About VILLA ITALIA - SONS OF ITALY (HAMILTON) CHARITABLE CORPORATION

Villa Italia Retirement Home is a three storey seniors' complex with 123 suites built around a central courtyard. From the striking 2 storey lobby, through the main dining room, to the patios and walkways of the courtyard; Villa Italia looks and feels like an elegant but comfortable home. Villa Italia is the first of a three phase village that eventually includes a long term care facility as well as independent living units, designed to meet the needs of seniors from our community.

Located in the heart of Hamilton's West Mountain, close to all amenities, Villa Italia provides comfortable accommodations, pleasurable activities, and professionally supervised care for individuals who require more support than can be given at home. Services are provided in English and Italian.

The facility offers the optimum level of safety, security, and convenience for its residents. The design of the building is flexible to meet the needs of residents as they age.

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