Events: Ticket Purchaser and Attendees FAQ
Can I buy tickets for friends, families and colleagues?
Yes. You can buy up to the maximum number of tickets allowed by the event organizer for friends, families and colleagues.
If I purchase tickets for others, do I have to give them their ticket?
The ticket purchaser is always sent a PDF file containing all tickets they purchased and can also distribute these to attendees. If the charity running the event chooses to collect attendee information, the attendee is sent an email that includes their ticket, identifies who purchased the ticket for them, and provides them a link to event details.
What methods of payment do you accept?
You can pay for your ticket(s) and/ or one-time donation using your VISA, MasterCard or American Express credit card.
Can I purchase tickets and/or donate to an event from outside of Canada?
Yes, you can purchase tickets and/or donate to an event from outside of Canada as long as you are using a supported payment method. All ticket prices and donations are in Canadian dollars. If your credit card was issued outside of Canada, your credit card statement will show the value of your donation converted to the local currency. Only Canadian tax receipts are issued (if applicable). As a result, you may want to check with your country’s income tax policies to see whether you can use a Canadian tax receipt when filing your taxes.
Can I donate from my business / corporation?
Yes, you can purchase tickets or make a donation to an event as a Corporation. Simply select the “Corporate” option under Purchase Type during the check-out process.
Replacing or Canceling Tickets
I lost my ticket. Can I get a replacement ticket?
Did you purchase the ticket yourself? Or, did you receive your ticket purchased by someone else via an event service generated email (not directly from the person who purchased your ticket)?
If you purchased your ticket yourself, you will automatically be sent a reminder notification 7 days and 1 day before the event that includes a PDF of your ticket. The charity running the event can also re-send you your ticket.
If you did not purchase the ticket yourself, contact the person who purchased your ticket for you. They received a copy of all tickets that they purchased and can re-send you your ticket. If they can’t find it, they will automatically receive an event reminder 7 days and 1 day before the event that includes a PDF of all tickets they purchased. The charity running the event can also re-send them their tickets.
I can no longer attend. Can I get a refund?
No. All ticket purchases and donations made through this charitable event service are non-refundable.
I can no longer attend. Can I give my ticket to someone else?
Contact the charity organizing the event for approval and to ensure they have any information they need about the new attendee.
Charitable Tax Receipts
If I purchase tickets for others, do I get the charitable tax receipt or do they?
Tax receipts (when applicable) are issued to the ticket purchaser only.
When will I get my charitable tax receipt?
Canada Revenue Agency has established rules charities must follow when issuing charitable tax receipts. Charities must issue charitable tax receipts by February 28th of the calendar year that follows the charitable donation. That said, in some cases the charity knows the amount of the ticket price eligible for tax purposes and tax receipts will be issued instantly and attached to the ticket purchase confirmation email. In most cases, the charity will issue charitable tax receipts that will be sent to you by email within a few weeks of the event. Tax receipts for donations made through a charity event page will be issued immediately.
Please note: Canada Revenue Agency has clear guidelines on when charitable event tickets are eligible for receipts. Not all charitable event tickets are eligible for a receipt and many are only eligible for a portion of the ticket price. Please contact the charity running the event if you have further questions.
Will I get a separate tax receipt for my donation and each of the event tickets I purchase?
Receipts for donations made through a charity’s event page are always sent immediately by email. Timing of when receipts for tickets purchased are issued (when applicable) may vary.
If the charity knows all costs upfront, they may choose to send instant tax receipts; in this case you will immediately be sent a single tax receipting for all tickets purchased and any donation made by email.
If the charity does not know all costs upfront, they have until February 28th of the year after the event to send you a tax receipt (if applicable) for event tickets purchased. Such receipts will be sent by email.
Why did I not receive a charitable tax receipt for my purchase of an event ticket? Or, why is my charitable receipt for a lesser amount than the ticket price I paid?
Not all charitable event tickets are eligible for full or even partial receipt. Canada Revenue Agency has established rules charities must follow when issuing charitable tax receipts. To calculate the amount eligible for a charitable tax receipt, charities must calculate the “advantage” the purchaser received from the event ticket and deduct that amount from the ticket price. Examples of advantages you may have received include a meal or round of golf. If the advantage is greater than 20% of the amount paid, standard practice is that no charitable tax receipt is issued.
Where do I find my event ticket charitable tax receipt?
Your charitable tax receipt (if any) will be sent to you by email.
- Instant Tax Receipting: For some events, the charity can calculate the amount of the ticket sale eligible for a charitable tax receipt prior to the event. In these cases, your tax receipt will be attached to your ticket confirmation email.
- Post Event Receipting: For other events, the charity cannot calculate the amount eligible for a charitable tax receipt until after the event. In these cases, your charitable tax receipt will typically be sent to you by email within 2-3 weeks of the event but according to Canada Revenue Agency requirements, the charity is not required to do so until February 28th of the calendar year that follows the charitable donation, if it is elegible for a tax receipt.
- No Receipt: Some charitable event ticket purchases are not eligible for a receipt and therefore one will not be sent.
I’ve misplaced my event ticket charitable tax receipt. How can I get a new one?
Please contact the charity that organized the event.
Still have questions about your event ticket charitable tax receipt? Please contact the charity running the event.
Are you a charity admin? Visit our FAQs page for charities.