October 28th, 2022 CanadaHelps Intermittent Service Issues Update

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We are currently experiencing an unexpected service issue that we are actively investigating and working to resolve. Read on below for status updates on the issue.  We apologize for the inconvenience.

<10:57 AM> We identified an intermittent issue processing donations. Our team is actively working to solve this issue. Continuous updates will be made available here. The next update will be made within 30 minutes or sooner. 


<11:05 AM> We have identified that this is an issue impacting all websites which use caching technology to display data via React. The next update will be made within 60 minutes or sooner. 


<11:57 AM> Our team has identified and tested a fix to the issue. We are in the process of updating our platform to resolve the issue. We will confirm once the rollout is complete across our platform.


<12:10 PM> This intermittent service issue is now resolved. We apologize for the inconvenience this has caused.

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