Price Change FAQ

1. Are you asking your donors to donate to your charity, fundraise for your charity, or attend your charity’s ticketed event?

If so, use our CanadaHelps Customizable Fundraising tools. These tools allow you to brand the campaign with your logo, colours, copy and more. In addition, unlike the CanadaHelps direct-to-donor site which enables donors to connect with any registered charity, these streamlined online fundraising tools ensure there are no unnecessary distractions to keep your supporter from the task at hand: taking the action you desire. Our customizable donation tools include embeddable donation forms, peer-to-peer social fundraising and events management.

2. Are you looking for cost-effective ways to attract new donors?

Manage your charity profile on CanadaHelps. Promote your charity on CanadaHelps.org, our one-stop-shop visited by millions of Canadians each year to discover, donate and fundraise for any registered charity. To maximize this free promotional opportunity, your charity should:

  • Set your charity’s search and discovery settings to ensure your charity is suggested to donors when they’re searching for organizations like yours.
  • Maintain your main profile page to inspire donors to support your organization through the use of words, photos, testimonials and more.
  • Launch campaign pages showcasing your charity’s key fundraising programs.
  • Complete your Impact Page by sharing your charity’s impact story and results.

Not only will you raise more, but you’ll save more too! Benefit from the low charity rate of 3.5%, including all credit card and processing fees by using the CanadaHelps Customizable Donation Forms available in your Full Fundraising Account. Customizable Donation Forms can be embedded into your website and customized to reflect your charity’s branding. Charities that use our Customizable Donation Forms when sending fundraising appeals to their supporters raise 71% more, on average. Click here to learn more about CanadaHelps Customizable Donation Forms.

Your charity’s free profile on CanadaHelps.org can help you attract new donors that visit our one-stop shop for donating and discovering new causes. Every year, millions of Canadians visit our website for donors to connect with Canada’s 86,000 registered charities. It’s your best free advertising hub for getting your word out and acquiring new donors!

With Fundraising Pages, charities can use a CanadaHelps Fundraise Now button on their websites to ask donors to fundraise on their behalf. The price adjustment of 4.0% for one-time donations and 3.5% for monthly donations will apply to Fundraising Pages that are created by donors as a result of clicking a CanadaHelps Fundraise Now button.

The optimal way for charities to turn individual supporters into fundraisers for their charity is to use our powerful Third Party Fundraising tool that allows charities to customize and brand the experience specifically for supporters. The price adjustment will not apply to Third Party Fundraising Pages and will remain as 4.9% for both one-time donations and monthly donations. Learn more about Third Party Fundraising with CanadaHelps.

Your CanadaHelps Charity Profile can be edited from the “Profile” area of your CanadaHelps Charity Admin account. It is listed on CanadaHelps.org, meaning donors can easily navigate away from your profile page and explore other parts of the CanadaHelps website to discover more wonderful charities and causes.

On the other hand, CanadaHelps Customizable Donation Forms can be created and edited from the “Donate Now” area of your Charity Admin account in your Full Fundraising Account. These stand-alone donation forms can be embedded into your website and the colours can be customized to suit your charity’s brand. If the donation form is embedded in your website or if you see a light grey “Powered by CanadaHelps” bar at the very top of the page, then it’s a Customizable Donation Form.

While we have always worked hard to ensure a transparent fee structure for Canadians who visit CanadaHelps.org, our new donor-centric pricing will ensure donors always know exactly how much of their gift will reach the charity. Offering one low fee of 4.0% for one-time donations and 3.5% for monthly donations—no matter which CanadaHelps account a charity is registered for—will help simplify fees, improve the donor experience, and ultimately maximize donations to charities.

Today, fees for one-time and monthly donations made through Charity Profiles, Campaign Pages and Fundraising Pages on CanadaHelps.org range from 3.5%-4.9% depending on which CanadaHelps account a charity is signed up for. Having different rates for different charities is confusing for donors because they cannot easily distinguish which CanadaHelps account type a charity has.

By simplifying our price structure, donors will always know exactly how much of their gift will reach the charity. Offering one low fee of 4.0% for one-time donations and 3.5% for monthly donations—no matter which CanadaHelps account a charity is registered for—will help simplify fees, improve the donor experience, and ultimately maximize donations to charities.

The price adjustment is exclusively applicable to one-time and monthly donations made through Charity Profiles, Campaign Pages and Fundraising Pages on CanadaHelps.org, our online portal and one-stop shop for donors. The price change will not affect other CanadaHelps products such as Customizable Donation Forms, Peer-to-Peer Social Fundraising campaigns, Third Party campaigns, event ticket sales or donations of securities.

No. If a donor donates $100 to a charity, the donor’s tax receipt will be for $100. The charity will receive $100 less the transaction fee.

Please contact our Charity Engagement team at charities@canadahelps.org. We are here to help.