Contact Us

media@canadahelps.org

Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada’s charitable sector, strategic ways to give, GivingTuesday, and more.

CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to feedback@canadahelps.org with the following information:

• Date of incident
• Your name
• Nature of the complaint and the circumstances
• Name of the person who is the subject of the complaint
• The product or the services which are subject of the complaint

If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.

Thanks for your donation!

CanadaHelps processes the donation, but the Digital Poppy is managed by The Legion National Foundation. Since it’s handled through their system, we don’t have access to the poppy setup or delivery.

If you donated through mypoppy.ca:
After donating, you should be redirected within about 3 seconds to a page where you can customize and download your poppy. If you missed that step or need help, please email digitalpoppy@lnfcanada.ca for further assistance.

If you donated through CanadaHelps.org:
Your donation still goes to The Legion, but the poppy is created through mypoppy.ca.
Please contact digitalpoppy@lnfcanada.ca and let them know about your donation, they’ll help you get your poppy.