The New CanadaHelps Website is Now Live!

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CanadaHelps New Site

It’s with great pleasure that we announce that the NEW CanadaHelps website is now ready to better serve you!

While we hope you’ll love the new look and feel, our goal was to make giving even easier, and more fun.  Read about the key new enhancements now available, outlined below, or experience them at www.CanadaHelps.org.

Once you’ve had a chance to explore all that’s new, why not tell us what you think and what you’d like to see next?  Your feedback is important to us!

Discovering Charities and Causes is Easier New Charity Profile

  • Looking for a specific charity? Our search tool is more accurate, and check-on search result filters help you quickly find the charity.
  • Want to learn more about a charity? Charities can now create robust profiles with all the information you need, plus photos, videos, and campaign pages that showcase their top fundraising needs.
  • Prefer to give to a current and specific charitable need? You’ll love our new Browse Charity Campaigns pages feature.

Giving is Simpler Than Ever  

Giving is good. And at CanadaHelps, we’ve always been committed to making giving simple. We’ve revisited every page of our site and the result is an even clearer, more intuitive experience. Take our Charity Gift Card service as an example. You’ll find a selection of beautiful designed cards, a lovely new thumbnail presentation for choosing from available cards, and an integrated full size preview of the currently selected card.

Fundraising Pages That Get Results 

Check out our new Peer-to-Peer Fundraising Pages (formerly called GivingPages). It’s easy to make high impact fundraising pages in minutes.  With the new image gallery you can quickly capture the hearts of friends, family, colleagues and others visiting your page posting photos and videos that capture the importance of your cause and your fundraising efforts. Be sure to use the new fundraising goal thermometer and count down visuals that motivate visitors to donate today. Plus, share your progress using the integrated social media tools regularly!

Start Fundraising Now >>  


Get mobile with your giving!

Our new website works seamlessly across all device types. Whether you’re visiting CanadaHelps.org from your mobile, tablet, laptop, or desktop computer, finding charities and causes, fundraising for charities, donating securities, and giving once or monthly is easy.

Mobile Giving

Connect with the Giving Life Community

Giving Life is our new online community where Canadians, charities, and thought leaders come together to share and engage on all things charitable. It’s a place where we can all share stories, spark conversations, and inspire charitable action. Visit Giving Life often!  Each week we’ll be bringing you new, inspiring and informative Giving Life articles.

Join our CanadaHelps Mailing list!

Already signed up? There’s never been a better time to let your friends know about CanadaHelps. Simply use the Share buttons at the top of this page.

And, our hard work doesn’t stop here!  

Our new website also makes it easier for us to introduce new features. Get ready for great new enhancements throughout the year that will make giving through CanadaHelps even better. And remember, we’d love to hear what you think about the new site and what you’d like to see next!

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84 Responses to “The New CanadaHelps Website is Now Live!”

  1. Greg Strachan

    I had all my giving page and email set up and now no one can find it or make a donation or find out what charity i am supporting!! Why on earth did you chaneg the old site? The new one is terrible. Pleas respond.

     •  Reply
    • CanadaHelps

      Hi Greg. So sorry to hear you are having difficulties with your Fundraising Pages. We launched the new site this morning, and are still working through some minor issues related to the Fundraising Pages, but we are hoping these will be resolved shortly. Please feel free to email info@canadahelps.org or call us at 1-877-755-1595 for more information. They will be able to give you more detailed information, and help you with your Fundraising Pages.

       • 
    • Lisa

      I have just completed your feedback survey with exactly this issue. We have an event on 27 Sept and this change has created several issues for us. The primary issue is that expired pages appear in search results – as we are holding an annual event with many expired pages, this is going to cause a LOT of problems – can you resolve?

      Overall the look of the revamped site is good – but I feel like I had no warning of the changes (I am not the charity admin but I do have an active GivingPage registered to my email address). Advance notification would have helped me to be better prepared.

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  2. Jordan

    How do you find the giving pages now?

     •  Reply
  3. Marie Verschuuren

    The other day I was checking out the site to see how to register our Foundation so we could accept donations. Now I don’t see any of the links to the agreement, etc. I’m not especially computer savvy and am concerned about setting it up properly and quickly.

     •  Reply
    • CanadaHelps

      Hi Marie,
      Signing up to use CanadaHelps for your foundation is a great choice. You can find all the information you need by visiting CanadaHelps.org and clicking on “For Charities” on the navigation bar. https://www.canadahelps.org/en/for-charities/

      You can also contact our Client Services team by email at info@canadahelps.org or phone at 1-877-755-1595 and they would be more than happy to help you through the process.

       • 
  4. Melissa

    I can’t access my page; every time I try, all I get is a login prompt over and over. This happens on every device and browser I have tried. Help!

     •  Reply
    • Lizz Bryce

      Hi Melissa,

      Thanks so much for letting us know you’re having trouble. This is not happening to most users so we are investigating right away. We’ve submitted this to our technical team, and we will follow up with you by email as soon as possible to let you know once it has been resolved. If you’d like to contact our customer support team with any more specifics about your situation or your account, they can be reached by email at info@canadahelps.org or phone at 1-877-755-1595. Thanks for your patience.

       • 
    • Melissa

      So, I am able to manage my page now, but every donation that has been made through it since the change has appeared as “anonymous” with the personal message omitted — and the personal message was kind of important to the event I set up. I emailed customer support but have heard nothing back. Any word on whether this is an isolated issue, or when it will be fixed, would be greatly appreciated. Everything looks so very nice with the new site, but these “glitches” to my fundraising campaign are frustrating.

       • 
  5. Michele Sparling

    My fundraising page can be seen when I pull it up on the event list BUT I am unable to manage it? I am IN my account. I went to “Manage My Fundraising Page” and all I get is the LOG IN page again. We are just over one week away from our major fundraiser for the year and this is day 2 of serious issues that have popped up with Canada Helps. Two of our fundraisers had a charity added to their file they did not add. Another can’t be found on our list. While I like change, believe it is good, so far I am no finding this change good, nor is it as intuitive as one would have expected. Help would be appreciated.

     •  Reply
    • CanadaHelps

      Hi Michele,

      I’m so sorry to hear about the trouble you’re having. We are having issues with a small number of fundraising pages (less than 1%). We know how important these pages are to you, and they are very important to us as well. Fixing this issue is a top priority for us and we expect a resolution today. Our customer service team is in the office today and I’d like to have them look more into your specific situation so we can help you through this. They can be reached by email at info@canadahelps.org or phone at 1-877-755-1595.

       • 
    • Lisa

      Me again 😉 I also can’t edit an existing fundraising page which was migrated from the old GivingPages. I am trying to change the “Name of Page Owner” (it is showing my name but I want the charity’s name – I have created the page on their behalf) but keep getting a message when I attempt to save: “There are one or more general issues with your campaign. Please fix to proceed.”
      There is nothing on the page to indicate what the problem is, and I can’t spot any missing info.

       • 
  6. Jennifer Day

    Great job CanadaHelps on the beautiful new site. I’ve used your site for years to donate and once or twice to fundraise for charity. The new site is very clear and easy to use. Keep up the good work!

     •  Reply
  7. Tom Higgins

    I just created a fundraising page. It was easy to do and I like that I can add so many pictures and videos to my page. The old pages were quite basic. Now I can show pictures that will motivate my friends to support my cause. Nice job.

     •  Reply
  8. eli

    I could not find the charity “log-in” on the website.

     •  Reply
    • CanadaHelps

      HI Eli,

      Charities and donors can both login by clicking the “Sign In” button at the top right of the screen. Hope that helps.

       • 
  9. Jessica

    I love the new look, it’s so much easier to use!

     •  Reply
  10. Tails from Greece Rescue

    I set up a fundraising page for my charity but uploading pictures isn’t working, even if they are at least 400 x 400 in size. The pictures of course speak volumes for this fundraising compaign so I would really like to be able to load them.

     •  Reply
    • CanadaHelps

      Hi There. So sorry to hear you are having issues uploading the pictures. We have tested, and this feature is working on our end. Please feel free to email info@canadahelps.org or call us at 1-877-755-1595, and someone from our support team can better assist with this.

       • 
  11. Tracy Kittilsen

    Hi – I thought I made a donation to my charity weeks ago – must have been in the transition stage? Anyway said I would get a confirmation and receipt but the donation did not go through. Now I can’t figure out how to do it! I can find my charity but then I get lost in a bunch of weed. Help!

     •  Reply
  12. Roderick Tamney

    I cannot make my usual donation to Clergy Support Memorial Church as I have been doing for years.
    Your new format is impossible. Please advise.
    I see I am not the only one having trouble. Please go back to the previous format.

     •  Reply
    • CanadaHelps

      Hi Roderick. So sorry to hear you are having some trouble with the new website. Please email info@canadahelps.org or call us at 1-877-755-1595, and someone from our support team can better assist and walk you through making a donation on the new website.

       • 
  13. Richard Belland

    I set up a giving page prior to the new website. People now are able to see the page if we send them the link, but they can’t donate. If we don’t send the link, they can’t even find the giving page. It asks for an amount but there is no way to enter an amount. What can we do so that people are again able to donate?

     •  Reply
  14. Chris

    I set up a campaign to start when the new site was launched. It is there but it was launched with $5,571 already in it immediately, before we even advertised it? Where did this come from?

     •  Reply
    • CanadaHelps

      Hi Chris. Thanks so much for the note. This is a known issue with charity campaigns that have been set up from a previously existing fund. The amount shown is the total from that fund to date. We are working to resolve this issue, so that the campaigns will only show the amount raised within the specific time period. Again, apologies about this.

       • 
  15. Jennifer

    I can’t even find where to log in for our charity! This needs to be looked at!!! Not incredibly enthusiastic about this site!

     •  Reply
  16. David Murray

    I have signed up to go to Indonesia with Habitat for Humanity. With the revised setup I am unable to create a giving page that is meaningful and ensures that donations are credited properly. I have noted the issues in a word/pdf document and would like to be able to send to you. I am unable to get started until I am able too set up my giving page correctly.

     •  Reply
  17. elizabeth mcweeny

    I spent a lot of time putting our new pages together and now I find there is nothing on our site. What happened? Do I need to do them again, did you even receive them?

     •  Reply
  18. Mélanie Duhamel

    Hi,
    I have been trying to log in under my charity account and it does not work. But my colleague is about to do so with the e-mail address on file and our cancer. Is it normal that some people in our organization can log in on our Canada Helps page while some people can’t do so.

     •  Reply
  19. elizabeth mcweeny

    Okay, I found it. When I searched the Charity it came up as one item on a list of one, so it didn’t actually lead me to select it and just looked like an almost empty page.

     •  Reply
  20. Amanda Rodway

    When I hit the “donate now” button on my giving page, there is no place to put in a dollar amount for the donation. Please help me, I need to put more donations on and I don’t have much time left.

     •  Reply
  21. Janet Martin

    I am looking to donate to “Speaking of Dogs” and cannot find it in a search of your website. Can you tell me where it went as it used to be on your site, and how I can access it ? Thank you.

     •  Reply
  22. Ingo Hilgefort

    The new design and functionality is really bad. Lots of items that used to work are not functioning anymore and I have send several eMails to Canada Help without any response.

    Here are the issues:

    – eMails for donations based on Fundraising pages are not working stable. Sometimes I receive a notification eMail, most of the times not.

    – personal messages from Donors are not shown in the list of donations anymore and everything is shown as anonymous without any personal messages

    – You have to go to edit mode of the fundraising page to see the list of donations. Not great.

    Please fix these items ASAP

    Ingo Hilgefort

     •  Reply
    • CanadaHelps

      Hi Ingo. Thank you for the note, and outlining the specific issues you are experiencing. We are working to resolve all of these items. I apologize for the inconvenience. Our Support team is receiving a higher volume of cases due to the new website launch, which is why it is taking longer for you to receive a response. Again, I apologize about the delay and we are working to resolve!

       • 
  23. Darlene Marshall

    I’m trying to donate on the “Remembering Ana Banana” page and it will not load.

     •  Reply
  24. Macklem Sherman

    How come when I “Download as PDF” I do not get the address of the donor. I have to highlight and copy and then paste in Word and print.
    God Bless
    Mac

     •  Reply
  25. Melissa Mallari

    Our giving page has been down for over an ENTIRE weekend, losing potential donors…. There is no section for visitors to enter donation information (comment, donation amount), and our supporters list is also gone?? These new site bugs need to be addressed. Also when signed in we cannot edit our page..

     •  Reply
  26. Adriana

    I set up my Fundraising Page and added 2 videos, but they are not showing up on the page once it’s published…

     •  Reply
    • CanadaHelps

      Hi Adriana. Sorry to hear about this. Can you please confirm you are copy and pasting the video URL? Please note, it must be the original video URL and not the playlist URL. Hopefully this helps? If you are still experiencing issue, please email info@canadahelps.org or call us at 1-877-755-1595, and someone from our support team can better assist you with this. Thanks!

       • 
  27. Jennifer

    I cannot find the Charity Administrator login. I am a financial administrator for several organizations, all contact information will be the same email address, name etc.
    How do I login for already established Charity accounts?? I have existing user IDs but there doesn’t seem to be a page for Charity login anymore, just email & password.

     •  Reply
  28. Carlene Thompson

    Although I like the look of the new pages and the ability to add video it appears that most people now are not leaving their name for the Agency or the individual they are supporting and therefore the agency or the fundraiser does not have the ability to thank donors. Because of the way it is worded when people chose they do not want the charity to display their name it also does not let the person they are donating to see it either. Their needs to be an option to let the person know but not the agency.

     •  Reply
    • CanadaHelps

      Hi Carlene. Thank you for the note, we appreciate the feedback. Unfortunately, this is an issue that we will be resolving Wednesday of this week. Currently, donations made to fundraising pages are showing as “Anonymous” but this will be resolved, and the names and personal messages provided by the donor will appear! Thanks!

       • 
  29. Linda Frost

    Hate it. Can’t even find where to log in as a charity and find our donations.

     •  Reply
  30. lisa

    Since the new look, I honestly cannot find where to login for a charity, to check out our account. Both my administrative assistance and I have tried and I tried calling and pressing the commands, than I receive a recording “no one is available.”….Help.

     •  Reply
    • CanadaHelps

      Hi Lisa. Charities and donors can both log in by clicking the “Sign In” button at the top right of the screen. I hope this helps. So sorry you have been unable to get in touch with our support team. The new site launch has caused an increase in cases, and the team is doing their best to work through all of them – although this is adding to the usual wait time for responses. Thanks so much for your patience.

       • 
  31. Dorothy Isaac

    Hi,
    Our charity really appreciates being able to receive donations via Canada Helps!
    I would like to add some photos to our agency’s profile. I had previously started on this but shelved it for a different day and now I can’t seem to find the link that takes me to the place where I can add the photos. Please advise.

    Thanks!
    Dorothy Isaac
    Beginnings Family Services
    1-877-528-6665

     •  Reply
    • CanadaHelps

      Hi Dorothy,
      That’s great to hear! It looks like you’ve made some great progress on your new profile page. To continue to update your profile page, including adding pictures and videos, you’ll just need to login to your charity account by clicking the “sign in” button at the top right-hand corner of the page on http://www.canadahelps.org. If you need any more assistance, feel free to contact our Customer Support Team. They are experiencing a higher than usual volume of calls right now, but they will get back to you as quickly as they can. You can email info@canadahelps.org or call us at 1-877-755-1595

       • 
  32. Mervyn Pedde

    I am trying to update my monthly giving to Sanctus School for Worshippers by supplying a new credit card number. So far I have not been successful. I need help.

     •  Reply
    • CanadaHelps

      Hi Mervyn,

      You can change your credit card information right in your CanadaHelps account. To do so, go to http://www.canadahelps.org and click “Sign in” at the top, right-hand corner of the page. Once you’re logged in, click the “Your Account Settings” tab, then scroll down to “Your Payment Information” which is about half-way down the page. Click the grey “Change” button beside your current credit card information and enter the new information. Once you’re done, click the “Save” button. If you continue to have trouble, or if you have any additional questions, our customer service team would be more than happy to help you through the process. You can email info@canadahelps.org or call us at 1-877-755-1595

       • 
  33. x

    I cannot find how to log in anymore, as a charity. This is awful.

     •  Reply
  34. Allen

    Since this seems to be the place to report bugs with the new site, I would like to add my own (though the second one has been mentioned by others).

    I have set up a campaign under the new “campaigns” . It’s great, BUT there are two serious bugs. These are:

    1. I have selected a particular fund for the campaign. However, on both the front end (when a donor clicks details) and the back end, the donation goes to the General fund, not the fund I have selected for the campaign

    2. Donors appear as “anonymous” in the back-end despite all their information having been entered on the front end. The donor never chose to be anonymous. I cannot personally thank my donors if I don’t know who they are.

    I cannot run my campaign because of these bugs. I have already sent this information to info@canadahelps.org as well. Thank you

     •  Reply
    • CanadaHelps

      Hi Allen,

      Thanks so much for your feedback. We’re appreciative of all the feedback we’ve received on all channels, but our customer support team is best able to look into specifics of your situation so it’s great that you’ve sent your feedback there.

      We really apologize for the trouble you’re experiencing. Our technical team has been informed and will look into these issues promptly. A representative of our customer service team will follow up with you to update you on the status and follow up on any questions.

      For reference, our customer service team can be reached by email at info@canadahelps.org and toll-free (in North America) by phone 1-877-755-1595.

       • 
  35. Dawn Hicks

    Hate the new format. I can’t find my charity now. If it is this time consuming I will not be using Canada helps any more.

     •  Reply
    • CanadaHelps

      Hello Dawn,

      I’m sorry to hear you’re having difficulty navigating the new site. To find a charity, you can search by name, keyword or BN number on the homepage. We are still working on implementing a few search improvements, however you may want to consider adding any charities you give to often to your Favourite charities within your CanadaHelps account. From any charity profile page, you’ll see “Add to My Favourite Charities” link above the Donate Now button. You can view or give to any of your Favourite Charities from inside your CanadaHelps account.

      If you have any additional questions about your account, or about using the site, or this hasn’t resolved the issue you were experiencing, our customer service team would be more than happy to help you. They can be reached at info@canadahelps.org or by phone 1-877-755-1595.

       • 
  36. Doris M'Timkulu

    Can I make a donation to a charity listed with you by using Scotiareward or Aeroplan points? How does it work

     •  Reply
    • CanadaHelps

      Hello Doris,

      Great question! While you can’t make a donation directly through CanadaHelps using your rewards, your Scotia Rewards points can be redeemed for a Charity Gift Card, which then can be donated to a charity of your choice. Please contact Scotia Rewards Directly to redeem your points.

       • 
  37. francene cosman

    somebody made a boo boo with the new site. It took three tries. Your site should simply have a donate now box, and an easy locator for the charity. The Charity I chose is shown in such small print, there is no explanation to click on the tiny print name to get to the spot to donate. Got to re think this new design, thanks, Francene C

     •  Reply
    • CanadaHelps

      Thank you for your comment, Francene. We appreciate all feedback and we take it all under advisement when considering updates and improvements for the site.

      Have you considered adding charities you give to often to your “Favourites” list? From any charity profile page, you’ll see “Add to My Favourite Charities” link above the Donate Now button. This will allow you to view or give to any of your Favourite Charities from inside your CanadaHelps account and it saves you the extra step of having to search for them each time you give.

      If you have any additional questions or feedback, our customer service team would be more than happy to assist you. They can be reached at info@canadahelps.org or by phone 1-877-755-1595.

       • 
  38. Faisal Usman

    I wasted 45 minutes of my time to find the charity I used to donate, however with this new site, I was not able to find the charity name at all. Even though I exactly knew the charity name.

    I am surprised that the new site was launched without any testing and causing every one grief. Donating on site has become cumbersome and time consuming.

     •  Reply
    • CanadaHelps

      Hello Faisal,

      Thank you very much for providing your feedback. I’m so sorry to hear that you’re having trouble finding your charity. If you’re searching for the exact name of your charity and still having trouble finding it, our customer service team would be happy to investigate this issue further. They can be reached at info@canadahelps.org or by phone 1-877-755-1595.

      Our goal is to make giving as easy as possible for you and the new site was designed in consultation with usability experts to offer our clients the best possible experience. Like with any new website launch, there have been some bugs that our team has been diligently working through. We are still working on implementing a few search improvements, however you may want to consider adding any charities you give to often to your Favourite charities within your CanadaHelps account. From any charity profile page, you’ll see “Add to My Favourite Charities” link above the Donate Now button. You can view or give to any of your Favourite Charities from inside your CanadaHelps account.

       • 
  39. Joe

    Please get rid of the “MINIMUM AMOUNT”. I can no longer donate my prepaid debit cards, because my balances are usually between $1-$2.50. I have been donating quite frequently using these small amounts, and it all adds up. If this new “feature” isn’t reversed, I’ll have to stop using this website to donate.

     •  Reply
  40. Fred DeRosa

    Last week, I made a donation to Accountable Development Works. I did not receive a tax receipt. Is it because I requested anonymity to the charity?

     •  Reply
    • CanadaHelps

      Hi Fred,

      You’ll always receive an instant tax receipt for a completed donation. I would encourage you to check your junk mail to make sure it didn’t go there. If you have a CanadaHelps account, you can always access your receipts in your account at any time.

      If you still cannot locate your receipt, please contact our customer support team so they can look into this. They can be reached at info@canadahelps.org or by phone 1-877-755-1595.

       • 
  41. Myrtle Richards

    In the past when you sent an email notification for a donation, I was able to click on the link that is in the body of the email to get the name of the person. Now I click and get nothing.
    This situation has caused a problem for our record keeping.
    Thanks

     •  Reply
  42. d.Stadey

    can’t get on to donate frustrating but easily fixed

     •  Reply
  43. Mary

    Ever since the website changed, we are unable to update our charity profile. Each time we try, it just asks us to login over and over (when we are already logged in). We have written into the site 3 times with no help! We are basically locked out of our profile area. Please help!

     •  Reply
  44. Bev

    I have been receiving donations from Canada Helps for a number of years (over ten). Each time I received notice of a donation I would sign in and retrieve the donor profile information. Lately, I have been experiencing difficulty. It doesn’t recognize my password and yet when I called your customer service # I was informed that what I was using was correct. I have to say that this person was not helpful at all. It is extremely frustrating when all you want to do is sign on and print. Last week I struggled and then finally there was the information. Today, I am experiencing difficulty again. Perhaps someone would like to contact me to fix my problem.

     •  Reply
  45. Kim Lu

    Hi! Where can I preview the ecards that will be sent in honor of someone? What other message will be included to the recipient? And does it disclose the amount that we donated? Is there an option to select either to disclose or not to disclose? Thanks!

     •  Reply
    • Nicole Danesi

      Hi Kim,

      Thanks so much for your question. When you go to make a donation in honour of someone on CanadaHelps.org, you will be given an option to send an eCard to someone. When making a donation, click “Donate in honour of:” and then fill out their name, and make sure to check off the box below that says “Yes I’d like to send a free eCard”. Once you click the button, “Continue with my donation” you will then be brought to a new page that will allow you to preview and select the eCard you would like to send. The eCard does not include the amount given to the charity.

      If you have any further questions about our eCards, or anything else in regards to CanadaHelps, please feel free to reach out to our charity and donor relations team by email at info@canadahelps.org, or by phone at 1-(877)-755-1595. We would be more than happy to help you.

      Sincerely,

      Nicole | Charity and Donor Relations | CanadaHelps.org

       •